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For Companies At a Glance
- Tasks: Coordinate customer experience, manage billing, and resolve disputes effectively.
- Company: Join a well-established company in Southampton focused on exceptional customer service.
- Benefits: Enjoy free parking, a pension scheme, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team where your communication skills and work ethic shine.
- Qualifications: No specific qualifications needed; just bring your passion for great service and a positive attitude.
- Other info: Full-time role with a 6-month probation period; perfect for those eager to learn.
The predicted salary is between 24000 - 36000 £ per year.
Location: Office-Based (Free Parking Available)
Salary: £30,000 per annum
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM (40 hours per week)
Annual Leave: 25 days per year (January to December) + UK Bank Holidays
Contract Type: Full-Time, Permanent (6-Month Probation Period)
Benefits:
- Company Pension Scheme
- Free On-Site Parking
- Psychometric Testing as Part of the Recruitment Process
About the Role
TLP Recruitment are seeking a proactive and detail-oriented Customer Experience Co-Ordinator to join a well-established company based in Southampton. While industry experience is advantageous, it is not essential – we welcome candidates with a strong work ethic, excellent communication skills, and a passion for delivering top-tier customer service.
As a key link between billing, customer service, and operations teams, you’ll be responsible for ensuring a seamless customer experience, accurate billing, and effective dispute resolution.
Key Responsibilities
Billing & Tariff Management
- Ensure all tariffs are accurately entered and maintained in company systems
- Provide the billing team with pre-checked, approved orders for timely processing
- Minimize unbilled revenue through diligent system management
- Support the Shared Service Centre with accurate service invoicing
Dispute Resolution
- Investigate and resolve billing disputes within set timeframes
- Identify root causes of recurring issues and implement corrective actions
- Maintain documentation of dispute resolutions and provide regular updates to management
- Process approved claims and additional charges promptly
Customer Relations
- Serve as the primary point of contact for billing-related customer inquiries
- Build strong relationships with customers and internal teams
- Deliver exceptional customer service and maintain clear communication throughout the dispute resolution process
Reporting & Compliance
- Generate reports on billing performance and dispute resolution status
- Ensure compliance with internal controls and relevant legislation, including SOX
- Monitor and report on key performance indicators (KPIs)
Requirements
- Strong attention to detail and accuracy
- Excellent customer service and communication skills
- Proficient in Microsoft Office, especially Excel
- Ability to work under pressure and meet deadlines
- Self-motivated with a positive, can-do attitude
- Experience with systems such as FLEC, OMS, Datamart, and TOPS is a plus
- Familiarity with the transportation or logistics industry is desirable but not essential
Who We’re Looking For
You might not have specific qualifications or industry experience, and that’s okay – we’re more interested in your attitude, your ability to learn, and your passion for delivering great service. If you’re organised, enjoy solving problems, and thrive in a fast-paced environment, we’d love to hear from you.
TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this position, your details will be submitted to TLP Recruitment, and you accept our Privacy Policy.
Customer Experience Co-ordinator employer: TLP
Contact Detail:
TLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Experience Co-ordinator role. Understanding billing and dispute resolution processes will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to build strong relationships, which is crucial for this role.
✨Tip Number 3
Research common software used in customer experience roles, such as Excel and any specific systems mentioned in the job description. Being able to discuss your proficiency or willingness to learn these tools can set you apart.
✨Tip Number 4
Prepare to discuss your approach to working under pressure and meeting deadlines. Providing concrete examples of how you've managed similar situations will demonstrate your suitability for the fast-paced environment.
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Experience Co-ordinator role. Emphasise your attention to detail, communication skills, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve disputes effectively. Mention specific examples of how you've delivered exceptional service in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Microsoft Office, especially Excel, and your ability to work under pressure. This will demonstrate that you meet their requirements.
Prepare for Psychometric Testing: Since psychometric testing is part of the recruitment process, practice common tests online. This will help you feel more confident and perform better during the assessment.
How to prepare for a job interview at TLP
✨Showcase Your Communication Skills
As a Customer Experience Co-ordinator, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Think of examples where you've successfully resolved customer issues or built strong relationships.
✨Highlight Your Attention to Detail
This role requires a strong focus on accuracy, especially in billing and dispute resolution. During the interview, share specific instances where your attention to detail made a difference, whether in previous jobs or projects. This will show that you understand the importance of precision in this position.
✨Prepare for Psychometric Testing
Since psychometric testing is part of the recruitment process, it’s wise to familiarise yourself with common types of tests. Practice logical reasoning, numerical reasoning, and personality assessments to ensure you feel confident and perform well during this stage.
✨Demonstrate Your Problem-Solving Skills
The ability to investigate and resolve disputes is crucial for this role. Prepare to discuss past experiences where you identified problems, analysed root causes, and implemented effective solutions. This will illustrate your proactive approach and capability to handle challenges.
