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For Companies At a Glance
- Tasks: Support and maintain IT equipment in retail betting offices, ensuring minimal downtime.
- Company: Join Betfred, a leader in the global betting and gaming industry, driven by innovation.
- Benefits: Enjoy a starting salary of £31,924.27, bonuses, pension contributions, and discounts at retailers.
- Why this job: Be at the forefront of technology in betting, shaping the future while enjoying a supportive culture.
- Qualifications: Full driving licence, strong communication skills, and technical problem-solving abilities required.
- Other info: Flexible working hours and opportunities for personal development are part of the role.
The predicted salary is between 28000 - 36000 £ per year.
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.
Job Purpose
To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will be required to support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices.
Job Duties
- Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals.
- Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
- Full compliance with Health and Safety legislation.
- Arrive on duty when required ensuring all issued and required equipment is available liaising with workshop and logistics.
- Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimise downtime.
- Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.
- Complete installation reports and sign off Retail Incidents.
- Install and decommission stock using Stock Audit systems.
- Security and safe storage of equipment when not in use.
- Produce daily timesheet reports.
- Proactively communicate with other departments both internally and externally when required.
- Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and out.
- Adhere to all company policies and procedures.
- Always work safely escalating any issues to Senior Management.
- Undertake any reasonable task as designated by a senior line manager.
Knowledge, Skills and Experience
- Excellent interpersonal and written communication skills.
- Full driving licence.
- Prepared to drive medium to long distances.
- Appropriate level of computer literacy, problem-solving, technical and network skills.
- Appropriate level of Audio/Visual Installation and RF distribution.
- Ability to follow and carry out instructions.
- Able to remain calm under pressure.
- Proactive approach to work.
- Friendly, approachable attitude towards team and others.
- Ability to meet tight deadlines.
- Ongoing commitment to personal development.
- Able to self-motivate, work alone and as part of a team when required.
- Resourceful.
- Flexible approach to working hours as required by the business to work weekends, Bank Holidays, early morning, and evenings.
- Able to spend short-medium periods away from home when required.
What is in it for me
- Starting salary of £31,924.27 per annum.
- Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
- Build a nest egg with monthly pension contribution, helping you prepare for the future.
- Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
- Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!
- Benefit from a death in service benefit, though we hope you'll never need it.
- Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.
- Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
- Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.
- Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.
- Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
- Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
- Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
- Set up salary-based savings and earn a 5% boost through our savings scheme.
- Access one-on-one support from an independent Financial Coach.
- Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.
- Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.
- Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.
Field Services Engineer - South West employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer - South West
✨Tip Number 1
Familiarise yourself with the latest technologies in network infrastructure and audio/visual systems. Being knowledgeable about the specific equipment used in betting and gaming environments will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the betting and gaming industry. Attend relevant events or join online forums to connect with current employees at Betfred, as they can provide insights and potentially refer you for the position.
✨Tip Number 3
Demonstrate your problem-solving skills through practical examples. Be prepared to discuss past experiences where you've successfully resolved technical issues, especially under pressure, as this is crucial for the role.
✨Tip Number 4
Show your commitment to personal development by mentioning any relevant certifications or training you've completed. This will highlight your proactive approach and willingness to grow within the field.
We think you need these skills to ace Field Services Engineer - South West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Services Engineer role. Focus on your technical abilities, problem-solving skills, and any experience with IT equipment maintenance or installation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and the betting industry. Mention specific projects or experiences that demonstrate your ability to support and maintain IT infrastructure effectively.
Highlight Interpersonal Skills: Since excellent communication is key for this role, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully collaborated with teams or communicated technical information to non-technical stakeholders.
Showcase Flexibility and Proactivity: In your application, mention your willingness to work flexible hours and your proactive approach to problem-solving. This will demonstrate that you are adaptable and ready to meet the demands of the job.
How to prepare for a job interview at Betfred Group
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in network infrastructure and audio/visual installation. Be prepared to discuss specific projects or experiences where you successfully maintained or repaired IT equipment.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've tackled technical challenges in the past. This role requires a proactive approach to problem-solving, so illustrating your ability to remain calm under pressure will be beneficial.
✨Emphasise Communication Skills
Since the role involves liaising with various departments, it's crucial to demonstrate your interpersonal and written communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in the field. Think about how you would manage tight deadlines or unexpected issues, and be ready to articulate your thought process.
