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- Tasks: Support and maintain tech devices, resolve incidents, and assist with IT projects.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Enjoy flexible hours, weekend work options, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values your input and skills.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Work includes occasional weekends and engaging with diverse stakeholders.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support Engineer is responsible for the day-to-day deployment and operational support of the Company’s estate including Windows laptops/desktops/tablets, mobile devices, and macOS desktops and laptops both within public and non-public spaces. The IT Support Engineer will be part of a team of four providing support between the hours 08:00 and 18:00 Monday to Friday and 08:00 to 16:15 Saturday, Sunday, and Bank Holidays; as such, part of the role involves working one weekend in four.
The IT Support Engineer will also be required to provide some weekend first-line support for business applications (e.g., CRM and ticketing systems), point of sale equipment, audio-visual equipment, and infrastructure, and escalate issues to the appropriate team where required. When requested by the Change Managers, the IT Support Engineer will support the process of impact assessing and planning the Company’s changes relating to desktops, laptops, and mobile devices, and will then implement, test, and monitor required changes in line with agreed change plans. The IT Support Engineer will also be required to support various projects within the Company’s IT Department as requested by the relevant manager.
Responsibilities:
- Resolve desktop, laptop, and mobile device related incidents, service requests, and problems in a timely and efficient manner in line with Business requirements.
- Complete daily checks on the Company’s systems and resolve any issues prior to the doors opening to the public.
- Employ appropriate maintenance, support, and incident management processes and procedures to support and maintain AV equipment, and to investigate and resolve AV equipment-related incidents.
- Employ best practice processes and procedures to support and maintain desktops, laptops, and mobile devices, and to investigate and resolve desktop, laptop and mobile device related incidents.
- Build desktops, laptops, and tablets as per the Company’s processes and standards.
- Adhere to all Company policies including their IT security policies and processes.
- Provide timely communication to users on the status of their service requests and incidents.
- Liaise with 3rd party IT suppliers/vendors to ensure desktop, laptop, and mobile device incidents and problems are resolved in a timely and professional manner.
- Run on-site lectures, events, meetings, and workshops for internal and external stakeholders, both individually and with other Technology team members.
- Create and maintain desktop, laptop, and mobile device technical support documentation where required.
- Participate in Problem Management, Major Incident, and Disaster Recovery activities as required.
- Undertake knowledge management activities: identifying, controlling, and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant, and valid.
Technology Support Engineer employer: Vertex IT Solutions Ltd
Contact Detail:
Vertex IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those related to Windows and macOS systems. Being well-versed in these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for desktop and mobile devices. Practice resolving typical issues you might encounter in a support role, as this will help you stand out during any practical assessments or interviews.
✨Tip Number 3
Showcase your ability to communicate effectively with users. Prepare examples of how you've successfully resolved user issues in the past, as strong communication is key in IT support roles.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers and show that you're a great fit for our team.
We think you need these skills to ace Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows and macOS systems. Include specific examples of incidents you've resolved and any technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology support. Mention your ability to work in a team and your experience with customer service, as well as your willingness to work weekends as required.
Highlight Relevant Skills: In your application, emphasise skills such as incident management, troubleshooting, and communication. Mention any experience you have with AV equipment and project support, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technology Support Engineer.
How to prepare for a job interview at Vertex IT Solutions Ltd
✨Know Your Tech Inside Out
As a Technology Support Engineer, you'll need to demonstrate a solid understanding of various operating systems, especially Windows and macOS. Brush up on common issues and solutions related to laptops, desktops, and mobile devices to show your technical prowess during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved technical issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you approached problems and what the outcomes were.
✨Familiarise Yourself with Company Policies
Understanding the company's IT security policies and procedures is crucial. Research their approach to incident management and support processes, as this will help you align your answers with their expectations during the interview.
✨Demonstrate Communication Skills
Since you'll be liaising with users and third-party vendors, effective communication is key. Be prepared to discuss how you keep users informed about their service requests and how you handle difficult conversations with professionalism.
