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- Tasks: Support manufacturing systems and provide technical assistance for shop floor applications.
- Company: Join Scalian, a leading engineering consultancy with over 30 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a team that drives innovation in technology sectors like aerospace and automotive.
- Qualifications: Experience in manufacturing IT support and strong problem-solving skills are essential.
- Other info: Fluency in English is required; knowledge of French or Spanish is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness through training and documentation.
Key Responsibilities:
- Provide L1.5 / L2/L3 support for MES and shop floor applications such as:
- SIMATIC IT
- MES AOS
- ANDON systems
- SGM Portal
- Others as required
- Knowledge base articles
- Incident reports/Incident Management
- Knowledge transfer materials
Qualifications:
- Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment.
- Solid hands-on experience with Manufacturing Execution Systems (MES) like SIMATIC IT.
- Proficient in documenting technical processes and training end-users.
- Strong problem-solving and analytical skills.
- Excellent communication skills; ability to work closely with shop floor staff and IT teams.
- Ability to work in a fast-paced environment and manage multiple priorities.
Languages:
- English (required)
- French or Spanish (optional, but beneficial)
At Scalian, we are a leading multinational engineering consultancy company with 4,500 specialists with over 30 years of experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations.
Application Support Specialist employer: Scalian
Contact Detail:
Scalian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific Manufacturing Execution Systems (MES) mentioned in the job description, such as SIMATIC IT. Having hands-on experience or knowledge about these systems will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around incident and change management. Being able to discuss how you've applied ITIL principles in past roles can demonstrate your readiness for the responsibilities of this position.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully troubleshot issues in a manufacturing IT environment. This will help you illustrate your capabilities effectively during the interview.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. This will not only help you in interviews but also show that you can effectively train end-users, which is a crucial part of the job.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Support Specialist. Familiarise yourself with Manufacturing Execution Systems (MES) and the specific tools mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in manufacturing IT support roles, especially if you have worked with MES like SIMATIC IT. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting shop floor applications. Mention your ability to document processes and conduct training sessions, as these are key aspects of the role.
Showcase Communication Skills: Since excellent communication is crucial for this position, ensure your application reflects your ability to work closely with both shop floor staff and IT teams. Use clear and concise language throughout your application.
How to prepare for a job interview at Scalian
✨Know Your Systems
Familiarise yourself with the specific Manufacturing Execution Systems (MES) mentioned in the job description, such as SIMATIC IT. Be prepared to discuss your hands-on experience and how you've used these systems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of past incidents you've troubleshot, particularly in a manufacturing context. Highlight your analytical skills and how you escalated complex issues effectively, showcasing your ability to follow through to resolution.
✨Showcase Communication Abilities
Since you'll be working closely with shop floor staff and IT teams, practice articulating technical concepts in simple terms. Be ready to discuss how you've conducted training sessions or created documentation for end-users in the past.
✨Understand ITIL Standards
Brush up on ITIL standards and best practices related to incident and change management. Be prepared to explain how you've applied these principles in your previous roles to ensure smooth operations and compliance.
