Senior FX Front Office Application Support (VP)

Société Générale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries. The Group combines financial strength, proven expertise in innovation, and a sustainable growth strategy, with the objective of creating value for all our stakeholders.

About the team: The aim of the Global Banking Technology & Operations unit (GBTO) is to deliver day-to-day services to GBIS Business Units and their clients. The IT teams within GBTO translate ideas into action by combining expertise in IT with a deep understanding of investment banking. Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is responsible for providing business units with their Information Systems. Based in London, you will join the Fixed Income & Currencies (FIC) Support team, serving as a proximity business support unit for the FIC operations in London.

Summary of Key Purposes of the Role: As a Senior Application Support in a dynamic environment, you will support market activities primarily for Front Office users based in London, Paris, and EMEA. You will address functional and technical issues impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations.

Your key responsibilities will include:

• Ensuring the operational stability and availability of the Forex trading and booking application.
• Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity.
• Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status.
• Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services.
• Mentoring and training junior support staff to enhance team capabilities.

Responsibilities:

• Deliver L1/L2 application support, troubleshoot, and resolve incidents for critical trading applications, while tracking user requests and reporting on relevant KPIs.
• Monitor production environments for anomalies, perform daily checks, and proactively address potential issues.
• Escalate complex issues to development (Level 3 support) or infrastructure teams as needed, and collaborate on functional and technical enhancements.
• Maintain and update knowledge documentation of support activities, procedures, and processes.
• Build strong partnerships and trust with business users and IT peers through clear communication.
• Provide support coverage during trading hours and bank holidays through a rota, and perform on-duty tasks as required.
• Participate in Agile sprints, contributing beyond user support through coding, business analysis, testing, and user training.

Profile required:

• 8-10 years of experience in application support within the Forex market.
• Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Experience working in high-pressure environments.
• A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup.
• Willingness to learn and adapt to various technologies and methodologies.
• Familiarity with Forex cash products; knowledge of Rate products or Options is preferred.

Technical skills:

• Proficiency in Windows and Unix/Linux operating systems.
• Experience with SQL databases (Postgres, Oracle, Sybase).
• Understanding of trading processes, including FIX connectivity, order management, pricing, and market making.
• Familiarity with ITIL framework processes for incident and problem management.
• Knowledge of observability and monitoring tools (e.g., ELK, Grafana).
• Understanding of object-oriented programming languages such as C# .NET and Python is a plus.

Why join us: People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors. By encouraging open-mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation.

Business insight: If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and core to the success of our business.