Senior Claims Operations MI Analyst

Together, we engage with everything we have and are, to help humankind act braver and better.

About Great Lakes Insurance SE: As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy, and Australia. Great Lakes Insurance UK Limited (“GLLS”), regulated by the Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role: As a crucial member of the Claims Governance & Reporting Team, you will be accountable for delivering high-quality, timely, and accurate reporting and management information (MI) to support key decision-making processes. Your primary responsibility will be to assist the Head of Claims Governance and Reporting in producing comprehensive board, committee, and management meeting packs, as well as designing and generating insightful MI reports and dashboards.

• Deliver accurate, timely reports and insights to support strategic decision-making.
• Analyse claims data to identify trends, risks, and opportunities for improvement.
• Collaborate on reporting strategies that meet business and regulatory standards.
• Support system changes and projects to enhance operational efficiency.
• Ensure data accuracy, integrity, and compliance across all reporting outputs.

Key Responsibilities:

• Collect, structure, and analyse client data to ensure consistency and accessibility.
• Validate metrics and enhance data quality for accurate reporting.
• Produce claims portfolio analysis, including root cause and performance insights.
• Lead data flow projects and coordinate with internal and external stakeholders.
• Act as product owner for claims analytics tools and develop project roadmaps.
• Use statistical tools to identify patterns for diagnostic and predictive analysis.
• Support audits, due diligence, and regulatory reporting, including loss runs.
• Contribute to strategic initiatives (e.g. conduct risk, KPIs, consumer duty).

Skills & Experience Required:

• Strong skills in data analysis, interpretation, and reporting.
• Proficiency in Excel, Power BI, Azure DevOps, VBA, and DAX.
• Experience in data transformation and dashboard development.
• Knowledge of insurance/reinsurance and delegated claims oversight.
• Strong problem-solving, communication, and organisational skills.
• Experience in project and product ownership.
• Comfortable working independently in a dynamic, change-driven environment.
• Familiarity with SQL, R, or other statistical tools.
• Exposure to market systems and delegated claims MI (BDX/Audit/Due Diligence).
• Multilingual skills are a plus.

Regulatory & Conduct Requirements:

• Understanding the responsibilities and adhering to the requirements of undertaking in an FCA/PRA regulatory environment.
• Ensuring compliance with Insurance Distribution Directive.
• Satisfying all claims-related regulatory reporting requirements in collaboration with the reporting function.
• Ensuring compliance with Munich Re’s Code of Conduct and the FCA’s Conduct Rules.

You will be rewarded with a great compensation package, on-target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%. We are one of the few employers to offer fully paid 6 months family leave for times when you need it the most.

About us: You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning. You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders. We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn. You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions. We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged. At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.