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For Companies At a Glance
- Tasks: Lead customer insights to drive business decisions and enhance customer experience.
- Company: Join a high-growth consumer finance company focused on customer insights.
- Benefits: Enjoy a hybrid work model with competitive pay and corporate perks.
- Why this job: Be part of a mission-driven team shaping the future of customer finance.
- Qualifications: Degree in a relevant field; strong analytical skills and experience in customer research required.
- Other info: Familiarity with Gen AI is a plus; no financial services experience needed.
The predicted salary is between 36000 - 60000 £ per year.
Working for a high growth, mission focused consumer finance business. This is a new role, reporting to the Head of Customer Insights and Analytics.
About Our Client: The business is a high growth consumer finance company building out their customer insights division. They are looking to hire an Insights and Implementation Lead in their London Office. This is a hybrid role.
Key Responsibilities for the Insights and Implementation Lead:
- The Insight & Implementation Lead is responsible for developing, delivering, and supporting the implementation of customer insight that enables the business to successfully navigate the current and future challenges their customers face.
- Support the Head of Customer Insight and Analytics to develop and implement the customer agenda, ensuring alignment with overall business objectives.
- Build effective working relationships with key leadership teams and proactively translate business challenges into a programme of research and analytics work.
- Develop the CIA Roadmap of insight for key stakeholder groups, coordinating CIA activities to support successful delivery, including briefing the CIA team, coordinating delivery, agreeing/co-creating actions, and monitoring and measuring impact.
- Brief internal insight & analytics teams and external agencies on projects, ensuring outputs are actionable.
- Lead activities across the CIA team to design, develop, and implement segmentation models that deepen understanding of customer perceptions and enable insight-led decision making.
- Develop OKRs for the CIA team, ensuring alignment with CIA team goals and collaboratively agreeing priorities with stakeholders.
- Develop a compelling customer narrative to educate internal and external stakeholders on current and future customer needs and challenges.
- Work with the CIA SLT to develop and implement a multi-channel Insight communication strategy and calendar.
- Support the dissemination of insights to relevant stakeholders across the organisation, optimising for action.
- Deliver compelling, data-driven presentations to the leadership team, translating complex insights into strategic recommendations.
- Cultivate and maintain strong relationships with key external third parties and agencies.
- Find efficient ways to engage the wider business in outputs, such as automation and visualization of customer analysis.
- Ensure a continuous supply of broader marketplace and consumer trend insights.
- Champion agile working by fostering iterative development and cross-functional collaboration.
- Act as an integral member of the CIA leadership team and Marketing Wider Leadership Team (WLT), driving strategic initiatives.
The Successful Applicant:
- Proven experience in conducting customer experience research and delivering insights that drive business decisions.
- Strong analytical and problem-solving capabilities with a demonstrated ability to analyse complex data sets.
- Educated to a degree standard, ideally in applied statistics, operational research, management science, or a related field.
- Insatiable curiosity and a desire to relate to the commercial agenda of the business.
- Strong appreciation of different customer insight and analytics data sources.
- Ability to articulate analysis and insights for a non-technical audience clearly and engagingly.
- Excellent interpersonal, communication, and influencing skills with sound commercial awareness.
- Proven experience of driving insight-led actions across complex organisations with demonstrable impact.
- Familiarity with Gen AI and its application in Customer Insight and Analytics teams.
- Robust knowledge of developing and delivering segmentation models.
- Robust knowledge of customer experience management and CRM.
- Exposure to analysing large data volumes.
- Consumer-facing financial services experience not essential.
What's on Offer: Competitive.
Insights and Implementation Lead employer: Michael Page UK
Contact Detail:
Michael Page UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights and Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insights and analytics, especially in the consumer finance sector. This will not only help you understand the challenges the company faces but also allow you to speak knowledgeably about how your skills can contribute to their goals.
✨Tip Number 2
Network with professionals in the customer insights field, particularly those who have experience in high-growth environments. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive business decisions in previous roles. Being able to articulate your past experiences clearly will demonstrate your capability to deliver actionable insights, which is crucial for this position.
✨Tip Number 4
Showcase your understanding of segmentation models and how they can be applied to enhance customer experience. Be ready to discuss innovative approaches you've taken in the past, as this will highlight your analytical skills and creativity in problem-solving.
We think you need these skills to ace Insights and Implementation Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Insights and Implementation Lead. Tailor your application to highlight relevant experiences that align with the key responsibilities outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in conducting customer experience research and delivering insights. Use specific examples that demonstrate your analytical skills and ability to drive insight-led actions.
Showcase Communication Skills: Since the role requires excellent interpersonal and communication skills, ensure your application reflects your ability to articulate complex insights clearly. Consider including examples of presentations or reports you've delivered to non-technical audiences.
Demonstrate Curiosity and Commercial Awareness: Express your insatiable curiosity and understanding of the commercial agenda in your application. Mention any relevant projects or experiences where you have successfully aligned customer insights with business objectives.
How to prepare for a job interview at Michael Page UK
✨Showcase Your Analytical Skills
As an Insights and Implementation Lead, you'll need to demonstrate strong analytical capabilities. Prepare examples of how you've successfully analysed complex data sets in the past and how those insights influenced business decisions.
✨Understand Customer Needs
Familiarise yourself with the current challenges customers face in the finance sector. Be ready to discuss how you would develop insights that address these needs and contribute to a customer-focused culture within the company.
✨Communicate Clearly
You'll be required to present complex insights to non-technical audiences. Practice articulating your analysis in a clear and engaging manner, perhaps by using storytelling techniques to make your points more relatable.
✨Demonstrate Collaboration Skills
This role involves working closely with various teams. Be prepared to share examples of how you've built effective relationships in previous roles and how you fostered collaboration to achieve common goals.
