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- Tasks: Be the go-to person for tree service enquiries and support daily operations.
- Company: Join Southwark, London's largest local authority social landlord, serving a vibrant community.
- Benefits: Enjoy flexible working, home options, a local government pension, and more perks.
- Why this job: Make a real impact in your community while working in a supportive, diverse team.
- Qualifications: Strong admin skills, attention to detail, and confidence with IT systems required.
- Other info: Guaranteed interviews for specific groups; apply early as positions may close soon.
The predicted salary is between 29000 - 34000 £ per year.
As Tree Administration Officer, you’ll be the first point of contact for all correspondence and enquiries relating to the Tree Service – from members of the public, local councillors, MPs and internal colleagues. Your role will ensure enquiries are handled efficiently, professionally and within corporate timescales. You’ll support the day-to-day administration of our tree operations – issuing works orders, tracking progress, supporting budget management, and preparing performance reports. You’ll also help coordinate internal communications, external stakeholder updates, and act as a key source of support for the Tree Service Manager.
Key Responsibilities
- Manage and respond to enquiries and complaints relating to trees and parks services, including Member and MP enquiries, ensuring timely and accurate responses.
- Issue works and monitor service contracts, ensuring compliance with delivery schedules and service standards.
- Prepare and present reports, data summaries and briefing notes for managers and stakeholders.
What You’ll Bring
We’re looking for someone who is highly motivated, solutions-focused and passionate about excellent service delivery. You will bring:
- Strong administrative experience, with excellent organisational skills and attention to detail.
- A proactive and flexible approach, with the ability to manage a busy workload and meet deadlines.
- Confidence working with IT systems – including Excel, Word and other data/presentation tools.
- A positive, can-do attitude and ability to work independently or as part of a team.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality, underpins all that we do.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.
For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Salary Range (Full time equivalent) £34,275 - £40,344
Tree Administration Officer employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tree Administration Officer
✨Tip Number 1
Familiarise yourself with the Tree Service operations in Southwark. Understanding the specific challenges and priorities of the service will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Tree Service. They can provide valuable insights into the role and the organisational culture, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your IT skills by preparing a sample report or data summary relevant to tree administration. This will showcase your proficiency with tools like Excel and Word, which are crucial for the role.
✨Tip Number 4
Highlight your customer service experience in your conversations. Since you'll be the first point of contact for enquiries, showcasing your ability to handle complaints and provide excellent service will set you apart.
We think you need these skills to ace Tree Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Tree Administration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, organisational skills, and proficiency with IT systems like Excel and Word. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage workloads and meet deadlines.
Write a Compelling Cover Letter: In your cover letter, express your passion for excellent service delivery and your proactive approach. Provide specific examples of how you've successfully handled enquiries or complaints in previous roles, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Southwark Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Tree Administration Officer. Understand the importance of managing enquiries and complaints, as well as the administrative tasks involved in supporting tree operations.
✨Demonstrate Organisational Skills
Be prepared to discuss your organisational skills and how you manage a busy workload. Provide examples of how you've successfully handled multiple tasks while meeting deadlines in previous roles.
✨Showcase IT Proficiency
Since confidence with IT systems is crucial, be ready to talk about your experience with tools like Excel and Word. You might even want to mention specific projects where you used these tools effectively.
✨Emphasise a Positive Attitude
Exude a can-do attitude during the interview. Share instances where your proactive approach led to successful outcomes, especially in challenging situations or when working independently.
