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For Companies At a Glance
- Tasks: Support European customers with their queries and ensure positive outcomes.
- Company: Join StockX, a leading tech company revolutionising the online marketplace for high-demand consumer goods.
- Benefits: Enjoy hybrid or remote work options and a vibrant start-up culture.
- Why this job: Be part of a diverse team that values creativity and customer service in a fast-paced environment.
- Qualifications: Bilingual in Italian & English; experience in customer service is a plus.
- Other info: Willingness to travel to the Soho office when required.
The predicted salary is between 28800 - 43200 £ per year.
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.
What you will do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Experience of customer service/call center experience
- Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages: German, French
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
Multilingual Customer Service Specialist - Italian/English (& German/French) New London, United[...] employer: StockX Inc.
Contact Detail:
StockX Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Service Specialist - Italian/English (& German/French) New London, United[...]
✨Tip Number 1
Familiarise yourself with the StockX platform and its offerings. Understanding their products, services, and customer base will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your language skills, especially in Italian and English, as well as any additional languages like German or French. Being able to communicate fluently and confidently in these languages will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your customer service skills. Think of examples where you've successfully resolved customer issues or improved service processes, as this role heavily focuses on customer satisfaction.
✨Tip Number 4
Showcase your adaptability and willingness to work in a fast-paced environment. Be ready to discuss how you've thrived in similar situations, as the role requires flexibility and a proactive approach to problem-solving.
We think you need these skills to ace Multilingual Customer Service Specialist - Italian/English (& German/French) New London, United[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills, particularly in Italian and English. Use specific examples that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's culture. Mention your multilingual abilities and how they can benefit the team at StockX.
Showcase Communication Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've simplified complex information for customers in previous roles.
Highlight Flexibility and Teamwork: Demonstrate your willingness to support various areas of the business and your ability to work in a fast-paced environment. Share experiences where you collaborated with others to achieve positive outcomes.
How to prepare for a job interview at StockX Inc.
✨Showcase Your Language Skills
As a Multilingual Customer Service Specialist, your ability to communicate effectively in Italian and English (and possibly German or French) is crucial. Be prepared to demonstrate your language proficiency during the interview, perhaps by answering questions in both languages or discussing your experience in multilingual environments.
✨Emphasise Customer-Centric Mindset
StockX values a customer-centric culture, so it's important to highlight your passion for serving customers. Share specific examples from your past experiences where you went above and beyond to resolve customer issues or improve their experience.
✨Demonstrate Problem-Solving Skills
In a fast-paced environment, being able to find solutions quickly is key. Prepare to discuss situations where you successfully handled challenging customer queries or resolved conflicts, showcasing your ability to think on your feet and take ownership of issues.
✨Familiarise Yourself with StockX
Understanding StockX's business model and the products they offer will give you an edge. Research their platform, the types of goods they sell, and their approach to customer service. This knowledge will help you tailor your responses and show genuine interest in the company.
