Customer Relations Officer

Job Vacancy: Customer Relationship Officer – LBS-007
Location : Southwark Council, 160 Tooley Street
Pay : £20 per hour
Job Type : Agency Workers (Inside IR35)
Hours : 36 hours per week
Start Date : 28th April 2025
End Date : 21st July 2025
Working Hours : 9:00 AM – 5:00 PM

Job Overview:

Southwark Council is seeking a Customer Relationship Officer to manage and enhance customer relations surrounding works to the council\’s housing stock. This is an exciting opportunity to play a key role in community relations and customer satisfaction.

Key Responsibilities:

• Develop and manage relationships with customers at both area and community levels.

• Oversee and improve customer care, ensuring high levels of satisfaction.

• Monitor customer relations and recommend corrective actions where necessary.

• Organise and manage customer consultation events and processes.

• Perform partial administrative duties, including familiarity with Excel spreadsheets.

Required Skills & Experience:

• Strong customer service skills with the ability to manage relationships.

• Experience in handling customer consultation events and processes.

• Knowledge of administrative tasks, particularly using Excel.

• Ability to manage and resolve customer complaints and queries efficiently.

• Familiarity with working in the public sector is beneficial but not essential.

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