Human Resources Administrator

HR Services Administrator

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services.

Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

Hays are recruiting for an exciting opportunity for a HR Services Administrator to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months.

Location: Oxford

Assignment type: Temporary, until December 2025

Working environment: 3 days in the office 2 days at home

Hours per week: 37 (Monday – Thursday 7:30-4:30 Friday 8:00 -13:00)

Pay type: Competitive hourly pay rate

The purpose of this role is to ensure accurate and timely Payroll and Benefit administration to all UK entities.

Roles and responsibilities

Query Management

Act as first point of contact for employees on HR Services related topics both via Email and Telephone.

Provide accurate and timely resolution to queries based on company policy and procedures.

Track queries within the ticketing system

Forward employee complex inquiries with regards to Payroll, Benefits or Data management to back-office specialists when in depth functional knowledge is required.

Ensure all queries are resolved within the given SLA.

Requests

Complete HR related requests with focus on personal administration e.g creating certificates, sending payslips, references, maintaining employee personnel and job-related data, archiving data/employee files.

Employee Data Changes

Use SAP workflows to process employee job related changes including loading new starters, leavers, promotions and working time changes.

Contract and Letter creation

Create new starter contracts, leaver letters, promotion letters and any other contractual documents.

Ensuring documents are posted and emailed in accordance with SLA.

Maintaining HR Portal

Ensure that all content on the HR Portal is regularly checked for accuracy.

Update documents/content as required and upload to Portal

Maintaining knowledge base

Update and maintain the knowledge base of employee queries to ensure all potential questions can be answered and that policy and contacts are up to date.

HR Reporting

Any ad-hoc reporting required by the UK business

Standard Employment Referencing Checks

Including credit checks, using online systems

Document Management

Works with service provider, legal and HRM to identify any required changes to documents in CCM. Makes relevant changes in contract management tool.

General Administration

All general office admin duties including archiving, organisation, correspondence, agendas, minutes, post etc.

Stationary Ordering – ensure there is always sufficient stock of headed paper, envelopes, Payslips, P60’s etc.

SAP Access Approvals

Ensure that roles requested are realistic in relation to the individual’s position and department within the business.

Invoices

Timely and accurate processing of invoices, payments and cross charging to support effective budget management & reporting

Impact on innovations and changes

Maintaining consistent and accurate service to all UK sites in line with the internal SLA.

Work effectively with other colleagues both within the PM-83 team, the wider HR team and IT functions (both UK and abroad) to ensure an efficient and effective service to all.

What you’ll need to succeed

• Good analytical skills and organized in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Attention to detail and precision oriented
• Good Excel skills
• Strong Customer Service focus
• Knowledge of SAP HR is desirable
• Knowledge and experience of HR processes, policies, instruments and systems is desirable
• Experience of working cross-function
• Ability to work independently and able to adopt a proactive approach
• Previous office experience
• CIPD qualification
• HR Management/Business Management degree