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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, partnering with M&S to serve happy customers at airports and train stations.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Perfect for those who thrive in fast-paced environments and love making an impact daily.
- Qualifications: Must be 18+ with experience in leading teams in retail or hospitality.
- Other info: Flexible shifts available, including weekends and holidays, with extra pay for night shifts.
The predicted salary is between 27360 - 32400 £ per year.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Full-Time (40hrs). Shifts between 5 am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.
Join our Retail Team as a Duty Manager where the energy's high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!
ABOUT YOU: Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role's got your name on it. Due to some responsibilities within the Retail Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE RETAIL DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Hospitality or Retail environment is ideal!
AS A RETAIL DUTY MANAGER WE WILL OFFER YOU: Discounted Meal while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Health & Wellbeing Support. A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift. Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with the M&S brand and its values. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled busy shifts, as this is crucial for the Duty Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet and resolve issues quickly, as this will demonstrate your ability to thrive in a dynamic retail setting.
✨Tip Number 4
Show enthusiasm for working in a customer-focused environment. Express your passion for delivering excellent service and creating a positive atmosphere, which is key to succeeding as a Retail Duty Manager.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at M&S and how your skills align with the responsibilities of a Duty Manager.
Highlight Customer Service Skills: In both your CV and cover letter, emphasise your customer service skills. Provide examples of how you've successfully handled customer queries or improved service in previous roles.
Show Flexibility and Availability: Since the role requires working various shifts, make sure to mention your flexibility in your application. Highlight your willingness to work weekends, bank holidays, and late shifts if applicable.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to inspire others.
✨Understand the Company Culture
Familiarise yourself with SSP and M&S's values and culture. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you genuinely want to be part of their team and contribute positively to the work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a retail setting. Think about past experiences where you had to manage a difficult customer or resolve a team conflict, and be ready to discuss these in detail.
✨Highlight Your Flexibility
The role requires working various shifts, including weekends and holidays. Make sure to emphasise your flexibility and willingness to adapt to different schedules. This will show that you're committed to meeting the needs of the business and can thrive in a fast-paced environment.
