Operational Resilience Senior Specialist, IM/CM

The objective of Operational Resilience is to protect our people, customers, and brand by maintaining critical customer services at acceptable levels while responding to disruptions and adapting to changes in our operating environment. Within Security, Operational Resilience covers Incident and Crisis Management (IM/CM), Business Continuity Management (BCM), and IT Service Continuity & Recovery (ITSCM & ITR). These disciplines enable AXA XL to build and maintain resilience against risk events.

This position manages activities related to the EU’s Digital Operational Resilience Testing (DORT) requirements, aligned with our global Resilience Testing Framework. The role ensures effective implementation of DORT activities, maintains standards, produces reports, and updates stakeholders including the CSO and governance committees.

Responsibilities include:

• Overseeing the execution of the DORT Framework, providing strategic guidance, and reporting on testing results and actions.
• Maintaining the DOR Testing Framework, managing attestation results, and documenting procedures.
• Collaborating with testing owners across Security, IT, and AXA Group to report on DORT effectiveness.
• Ensuring testing standards are maintained and refreshed annually.
• Analyzing data from dashboards, test reports, and evidence to ensure quality and scope.
• Monitoring resilience testing activities and documenting data quarterly.
• Preparing summaries and updates for the Chief Security Officer and committees.
• Managing escalations and lessons learned to improve testing activities.
• Developing training programs for testing stakeholders.
• Supporting compliance with other operational resilience regulations across AXA XL entities.
• Collaborating with risk management, compliance, and audit teams on governance.
• Supporting Incident & Crisis Management activities, including threat management and compliance projects.

This role reports to the Senior Program Manager IM/CM & OR Governance, based in France, and works closely with teams across Poland, London, France, India, and the USA.

Required Skills and Abilities:

• Bachelor’s degree in a relevant field (Computer Science, IT, Cybersecurity).
• Understanding of Re/Insurance industry processes.
• Experience in advisory, consulting, or audit roles.
• Expertise in IT & Cyber Security principles and best practices.
• Knowledge of Operational Resilience governance principles.
• Strong data analysis and risk management skills.
• Excellent communication skills in English; other languages are a plus.
• Problem-solving, analytical, and detail-oriented skills.
• Project management capabilities.
• Understanding of regulatory standards (EU-DORA, CBI, FCA/PRA, MAS).
• Professional IT/Cyber Security certifications (e.g., BCI, ITIL, ISACA).
• Experience in stakeholder relationship management across cultures.
• Proficiency with Microsoft Office and reporting tools.
• Ability to create engaging reports and presentations for executive audiences.
• Willingness to travel up to 10% domestically and internationally.
• Flexibility to support disaster or business interruption events remotely.

AXA XL, part of AXA, offers innovative risk solutions for various clients worldwide, combining capital, data, technology, and talent to deliver exceptional service and risk management.