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- Tasks: Manage employee relations cases and ensure fair policy application.
- Company: Join Amazon, a leader in innovation and diversity.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be a trusted advisor while promoting dignity and respect in the workplace.
- Qualifications: Bachelor's degree and experience in complex ER case management required.
- Other info: This is a 14-month fixed-term contract covering maternity leave.
The predicted salary is between 36000 - 60000 £ per year.
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording.
As a case manager, you will hear cases directly - acting as a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being. This is a 14 month assignment to cover the maternity leave of a team member.
Key job responsibilities- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes.
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. You will analyze ER metrics to identify trends, report insights to leadership, and implement targeted solutions through strategic action plans.
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. You will share best practices and maintain accurate reporting for business reviews.
- Data and Reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. You will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement.
- HR Policy and Practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices.
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Employee Relations Case Manager (14 month FTC), ER Central Case Management Team employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Case Manager (14 month FTC), ER Central Case Management Team
✨Tip Number 1
Familiarise yourself with Amazon's Leadership Principles, as embodying these values is crucial for the Employee Relations Case Manager role. Think about how you can demonstrate these principles in your interactions and decision-making processes.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and challenges. This can help you understand the nuances of the position and prepare you for potential interview questions.
✨Tip Number 3
Brush up on your knowledge of employment law and HR policies, as this role requires a strong understanding of legal compliance. Consider attending workshops or webinars to enhance your expertise in these areas.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage complex ER cases effectively. Be ready to discuss specific situations where you demonstrated strong decision-making and relationship-building skills.
We think you need these skills to ace Employee Relations Case Manager (14 month FTC), ER Central Case Management Team
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Employee Relations Case Manager. Familiarise yourself with the key job responsibilities and how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in complex employee relations case management. Emphasise your ability to manage grievances and disciplinary cases, as well as your understanding of employment law.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee relations and your alignment with Amazon's Leadership Principles. Use specific examples from your past experiences to demonstrate your skills and how they relate to the role.
Highlight Relevant Qualifications: If you have a CIPD qualification or experience with HR information systems, make sure to mention these in your application. Highlighting your qualifications can set you apart from other candidates.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you have a clear understanding of the Employee Relations Case Manager role. Familiarise yourself with the key responsibilities and how they align with Amazon's Leadership Principles. This will help you articulate your fit for the position during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to complex ER case management. Prepare examples from your past experience where you successfully managed grievances or disciplinary cases, highlighting your decision-making process and outcomes.
✨Showcase Your Analytical Skills
Since the role involves analysing ER metrics and identifying trends, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Emphasise Relationship Building
The ability to build strong relationships is crucial in this role. Be prepared to discuss how you've established trust with stakeholders in the past, and how you plan to do so in this position. Highlight any experience working with legal or HR teams.
