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- Tasks: Join us as a Technical Installation Specialist, installing coffee machines and ensuring customer satisfaction.
- Company: Franke is a global leader in kitchen products and professional coffee solutions, with a commitment to innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, life insurance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, work with cutting-edge technology, and make a real impact on customer experiences.
- Qualifications: Experience in installation engineering, strong technical skills, and excellent customer service abilities required.
- Other info: Field-based role in London; travel may be necessary during peak periods.
The predicted salary is between 36000 - 60000 £ per year.
About Franke We, the Franke company with its three divisions, are a world\’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation. About the job We are seeking a skilled and dedicated Install Engineer to join our team specialising in coffee machines. The role involves conducting site surveys, preparing for installations, and successfully installing coffee machines at customer locations. The ideal candidate will have a strong technical aptitude, problem-solving skills, and a customer-focused mindset. Your tasks • Site Surveys: Conduct site surveys to assess installation requirements, including space, electrical needs, water supply, and other logistical factors. Communicate with customers to understand their specific requirements and provide recommendations. • Installation of Coffee Machines: Carry out the installation of coffee machines at customer sites to manufacturers specifications & standards, ensuring correct setup and functionality. This includes connecting machines to water, power, and waste outlets and testing to confirm successful operation. • Equipment Collection & Delivery: On occasions, you may be required to visit our head office to collect machinery or equipment and deliver it to the designated site. • Customer Interaction: Provide excellent customer service throughout the installation process, ensuring the customer is satisfied with the placement and operation of the machine. Offer basic user training post-installation. • Technical Troubleshooting: Identify and resolve any technical issues that may arise during the installation process, including mechanical, electrical, and software-related problems. • Health & Safety Compliance: Ensure that all installations comply with health and safety regulations including PSSR regulations. This also includes using personal protective equipment (PPE) and adhering to safe working practices. • Documentation: Maintain accurate records of site surveys, installation activities, and any issues encountered. Complete installation reports including boiler inspections and handover documents for customer records. • Collaboration: Work closely with other departments such as sales, installation and training teams, customer service, and technical support to ensure seamless communication and a smooth customer experience. Requirements Skills and Qualifications: • Proven experience as an installation engineer, ideally with coffee machines or similar equipment. • Strong technical skills, with an understanding of electrical, plumbing, and mechanical systems. • Ability to read and interpret technical drawings and manuals. • Excellent problem-solving abilities and attention to detail. • Good communication and interpersonal skills, with a focus on delivering high levels of customer service. • Ability to work independently as well as part of a team. • Valid driver’s license and willingness to travel to customer sites. Desirable: • Experience with coffee machines or similar beverage dispensing equipment. • Basic electrical or plumbing certification. • Coffeesafe certification. • Experience using tools and equipment related to installation tasks. Working Conditions: • May require extended hours during peak periods or special projects • Field based within London and surrounding areas although additional travel may be required What we offer you Opportunity to work in a collaborative and innovative environment. Professional growth and development opportunities. Competitive salary and benefits package. Be part of a company committed to excellence and innovation. 25 days of holidays Private Healthcare for you, with the option to add partner and children Life Insurance Income Protection #J-18808-Ljbffr
Technical Installation Specialist employer: Franke
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Installation Specialist
✨Tip Number 1
Familiarise yourself with the specific coffee machines and equipment that Franke uses. Understanding the technical specifications and common issues can give you an edge during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Franke, especially those in installation roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues during installations, as this will be crucial for the Technical Installation Specialist role.
✨Tip Number 4
Showcase your customer service experience. Since the role involves direct interaction with clients, being able to highlight instances where you've gone above and beyond to ensure customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Technical Installation Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Installation Specialist position. Understand the key responsibilities and required skills, such as technical aptitude and customer service focus.
Tailor Your CV: Customise your CV to highlight relevant experience in installation engineering, particularly with coffee machines or similar equipment. Emphasise your technical skills, problem-solving abilities, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to conduct site surveys, install equipment, and provide excellent customer service.
Highlight Relevant Skills: In your application, be sure to mention your understanding of electrical, plumbing, and mechanical systems. Include examples of how you've successfully resolved technical issues in past roles to demonstrate your problem-solving capabilities.
How to prepare for a job interview at Franke
✨Understand the Technical Requirements
Familiarise yourself with the technical aspects of coffee machines and installation processes. Be prepared to discuss your experience with electrical, plumbing, and mechanical systems, as well as how you approach site surveys.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced during installations and how you resolved them. This will demonstrate your ability to think on your feet and handle unexpected issues effectively.
✨Emphasise Customer Service
Since customer interaction is key in this role, be ready to talk about your approach to ensuring customer satisfaction. Share experiences where you went above and beyond to meet a client's needs during an installation.
✨Highlight Team Collaboration
Discuss your experience working with different teams, such as sales and technical support. Show that you understand the importance of collaboration in providing a seamless customer experience.
