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For Companies At a Glance
- Tasks: Lead projects to help customers optimise automation and achieve business goals.
- Company: Join Workato, a top cloud company transforming tech complexity into business opportunities.
- Benefits: Enjoy a vibrant work culture, flexible hours, and numerous perks for work-life balance.
- Why this job: Be part of a fast-growing team that values innovation and empowers you to make an impact.
- Qualifications: 5+ years in project management with experience in professional services and Agile methodologies.
- Other info: Work remotely and collaborate with a diverse team while driving customer success.
The predicted salary is between 48000 - 72000 £ per year.
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Responsibilities
- We are looking for an experienced Delivery Manager to join our Professional Services team. This role plays an integral role in managing projects that guide our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements.
- Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise.
- As a Delivery Manager, you will have ownership of our customer's implementation journey from post-sales to go-live, while building trusted customer relationships including C-level.
- The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato investment.
In doing so, you will be responsible for:
- Project Execution & Delivery
- Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals.
- Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps.
- Proactively identify and assist in closing expansion opportunities in services and software.
- Manage project budgets up to $500k, ensuring projects remain within scope and budget.
- Monitor budgets closely and prepare change orders as needed.
- Oversee 5+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources).
- Anticipate resource availability issues, proactively creating backup plans.
- Identify and mitigate resource skill gaps, if applicable.
- Drive project timelines, prioritising client need and adapting plans without oversight.
- Independently assess technical and non-technical risks, create mitigation plans, and communicate risks effectively up to the director/VP level.
- Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate.
- Deliver crisp, error-free weekly status reports to both internal and customer stakeholders.
- Lead status calls, ensuring alignment and next steps are clearly documented.
- Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance.
- Achieve high CSAT scores through excellent project execution and customer engagement.
- Evangelize Workato’s GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy.
- Articulate Workato’s differentiation in the iPaaS space, comparing key product features to competitors.
- Contribute 1+ assets per quarter to enhance delivery methodology.
- Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion.
Requirements
- 5+ years of project management experience with a proven track record of success.
- 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company.
- Experience managing 2-3 project resources and project budgets up to $500k USD.
- Experience with common project management methodologies, including Agile Scrum and Waterfall.
- Actively working on one (1) agile delivery methodology (SPC preferred, CSM, PSM, SAFE Agile, etc.) certification.
- Experience in commercial business accounts, with 1-3 enterprise accounts preferred.
- Demonstrated ability to develop and maintain director/VP-level relationships.
- Demonstrate high energy and have strong project management experience, including project scoping & planning.
- Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor.
- Demonstrated ability to grow accounts (ARR) and expansion services.
- Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth.
- iPaaS or integration experience preferred, with the ability to articulate common functional & non-functional requirements to various stakeholders.
Soft Skills / Personal Characteristics
- Ability to thrive in a fast-paced, high growth and unpredictable environment.
Delivery Manager, Professional Services New London, United Kingdom employer: Workato Inc
Contact Detail:
Workato Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager, Professional Services New London, United Kingdom
✨Tip Number 1
Familiarise yourself with Workato's GEARS Framework and delivery methodology. Understanding this will not only help you in interviews but also demonstrate your commitment to their approach and how you can contribute to their success.
✨Tip Number 2
Network with current or former employees of Workato on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past project management experiences that align with the responsibilities outlined in the job description. Highlighting your ability to manage budgets and resources effectively will set you apart.
✨Tip Number 4
Stay updated on industry trends related to iPaaS and automation. Being knowledgeable about competitors and market dynamics will allow you to articulate Workato's differentiation effectively during discussions.
We think you need these skills to ace Delivery Manager, Professional Services New London, United Kingdom
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Delivery Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant project management experience, particularly in professional services and SaaS environments. Emphasise your ability to manage budgets and resources effectively, as well as any Agile methodologies you are familiar with.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your skills but also reflects your understanding of Workato's mission and values. Mention specific experiences where you've successfully managed projects or built relationships with C-level stakeholders.
Prepare for Questions: Think about how you would answer questions related to your project management experience, especially regarding risk assessment and stakeholder communication. Be ready to discuss how you can contribute to Workato’s growth and customer success.
How to prepare for a job interview at Workato Inc
✨Understand Workato's Culture
Before your interview, take some time to research Workato's culture and values. They emphasise a flexible, trust-oriented environment that encourages ownership and innovation. Be prepared to discuss how your personal values align with theirs.
✨Showcase Your Project Management Skills
As a Delivery Manager, you'll need to demonstrate your project management expertise. Prepare specific examples of past projects where you successfully managed budgets, timelines, and resources. Highlight your experience with Agile methodologies, as this is crucial for the role.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves building relationships with C-level executives, think of scenarios where you've effectively communicated with high-level stakeholders. Be ready to discuss how you maintained those relationships and drove project success through collaboration.
✨Articulate Your Understanding of iPaaS
Workato operates in the iPaaS space, so it's important to articulate your understanding of integration platforms. Be prepared to compare Workato's features with competitors and discuss how you can help clients leverage these tools to achieve their business goals.
