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For Companies At a Glance
- Tasks: Investigate and prevent insurance fraud while protecting genuine customers.
- Company: Direct Line Group is a customer-focused insurance powerhouse with decades of industry experience.
- Benefits: Enjoy flexible hybrid working, generous holidays, and great discounts on insurance and travel.
- Why this job: Join a dynamic team dedicated to making a real impact in fraud prevention and customer protection.
- Qualifications: Strong communication skills, attention to detail, and excellent stakeholder management are essential.
- Other info: Embrace diversity and bring your authentic self to work in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. We’re looking for a Counter Fraud Policy Investigator to join our Counter Fraud Department. You will be reporting into our Counter Fraud Team Leader. In this role, you will be at the forefront of delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud. Your skilful investigations will validate and substantiate concerns, ensuring that our customers remain protected from fraudulent activities.
What you’ll be doing:
- Proactively detect and prevent fraud, minimising the impact on the genuine customer.
- Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.
- Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
- Conduct cognitive investigation interviews, assessing behaviour and fraud types, ensuring informed decisions are made.
- Use knowledge and available tools to refer, where required linked cases or any suspicions of organised or targeted fraud identified in day-to-day handling as required.
- Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate refer to senior staff members.
- Demonstrate effective use of all available MI to prioritise workload and drive own performance.
What we are looking for:
- Excellent customer service and communication skills.
- Attention to detail with a high level of accuracy.
- Strong stakeholder management and organisation skills.
What we’ll give you in return:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
- Life Assurance.
- Income Protection.
- Additional optional Health and Dental insurance.
- Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
Ways of Working:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.
Being yourself:
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.
Counter Fraud Policy Investigator employer: Direct Line Insurance Group plc
Contact Detail:
Direct Line Insurance Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Policy Investigator
✨Tip Number 1
Familiarise yourself with the latest trends and techniques in fraud detection. Understanding current fraud tactics will not only help you in interviews but also demonstrate your proactive approach to staying informed in this ever-evolving field.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within Direct Line Group.
✨Tip Number 3
Prepare for cognitive investigation interviews by practising your questioning techniques. Being able to effectively assess behaviour and types of fraud during interviews is crucial, so role-playing scenarios with a friend can be beneficial.
✨Tip Number 4
Showcase your attention to detail and organisational skills in any discussions or interviews. Be ready to provide examples of how you've successfully managed complex cases or projects in the past, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Counter Fraud Policy Investigator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Counter Fraud Policy Investigator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in fraud detection or investigation. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and customer service skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of your past experiences that relate to the responsibilities of the position, such as managing cases or conducting investigations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Counter Fraud Policy Investigator.
How to prepare for a job interview at Direct Line Insurance Group plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Counter Fraud Policy Investigator. Familiarise yourself with the key tasks such as detecting and investigating fraud, managing portfolios, and conducting cognitive interviews. This will help you articulate how your skills align with the role.
✨Showcase Your Communication Skills
Since excellent customer service and communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated complex information or resolved conflicts. This will demonstrate your ability to engage with stakeholders.
✨Highlight Attention to Detail
Given the importance of accuracy in fraud investigations, be ready to discuss specific instances where your attention to detail made a significant difference. This could include examples of how you identified discrepancies or ensured compliance with regulations.
✨Prepare for Cognitive Interviews
As conducting cognitive investigation interviews is part of the job, consider practising how you would assess behaviour and types of fraud. Think about the techniques you might use to gather information and make informed decisions during these interviews.
