Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Credit Controller, you'll manage credit stopped orders and ensure timely payments.
- Company: Join XMA, a top UK value-added reseller with a diverse customer base since the 80s.
- Benefits: Enjoy private healthcare, gym discounts, 25-30 days holiday, and more perks like Free Fuel Fridays!
- Why this job: This role offers a fast-paced environment where you can make a real impact on customer relations.
- Qualifications: Experience in debt collection and strong Excel skills are essential; great phone communication is a must.
- Other info: Hybrid working in Nottingham with a supportive, inclusive culture that values diverse perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We have an exciting opportunity for a Credit Controller who will be responsible for the processing of credit stopped orders, ensuring timely payments are made, and processing incoming funds. You will also reconcile invoices and resolve account queries without loss of customer goodwill. This role is for an individual who thrives in a fast-paced environment, requiring a true professional who can take ownership and responsibility as well as being able to work on their own initiative and to deadlines. You will be working as part of a team, with colleagues across functions and key clients. You will be responsible for ensuring payments are collected, driving minimal aged and outstanding debt across the customer base.
Location: Nottingham – Hybrid working with 3 days in the office
Job Specification:
- Identifying and collecting overdue debts and debts falling due and ensuring that future payments are made to terms.
- Identifying, documenting, and progressing to completion all customer queries and liaising with the customer services department/sales to ensure queries are resolved.
- Processing and vetting all credit stopped orders, minimising complaints from sales and customers, and approving credit stopped orders for release same day.
- To maximise sales whilst ensuring that there is no exposure to the company on uninsured debt, whilst maintaining a close working relationship with sales and customers.
- Identifying alternative options for extending credit.
- Maintain the sales ledger effectively by ensuring unallocated cash figures are at a minimum, credit notes are allocated to invoices where appropriate and correct use of journals and discounts applied.
- Monitor the payment performance of existing customers and advise the credit manager of cases where payment performance has significantly deteriorated.
Requirements:
We are looking for someone with experience of chasing outstanding debt, who works well under pressure and is methodical and applies logic to tasks and decision making. Excellent Excel skills are essential as are strong telephone skills and experience of dealing with customers over the phone.
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email, we will be happy to action your requests.
Seniority level: Associate
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Industries: IT Services and IT Consulting
Credit Controller employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in credit control, such as Excel and accounting software. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Research XMA and understand their customer base and industry. Knowing their operations and challenges will help you tailor your responses in interviews and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Prepare examples of how you've successfully managed overdue debts in the past. Be ready to discuss specific strategies you employed and the outcomes, as this will highlight your experience and problem-solving skills.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since strong telephone skills are essential for this role, consider role-playing scenarios where you need to chase payments or resolve customer queries to build your confidence.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and debt collection. Use specific examples that demonstrate your ability to manage overdue debts and resolve customer queries effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Excel and your strong telephone skills, as these are essential for the position.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully resolved account queries or improved payment performance in previous roles. This will show your ability to handle the responsibilities outlined in the job description.
Highlight Your Teamwork Experience: Since the role involves working closely with colleagues across functions, mention any past experiences where you collaborated with others to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at The Channel Recruiter
✨Showcase Your Debt Collection Experience
Make sure to highlight your previous experience in chasing outstanding debts. Be prepared to discuss specific strategies you've used and how they led to successful outcomes.
✨Demonstrate Your Excel Skills
Since excellent Excel skills are essential for this role, be ready to talk about your proficiency with spreadsheets. You might even want to mention any specific functions or tools you frequently use.
✨Prepare for Customer Interaction Scenarios
Given the importance of strong telephone skills, think of examples where you've successfully resolved customer queries over the phone. This will show your ability to maintain goodwill while handling sensitive situations.
✨Emphasise Your Ability to Work Under Pressure
This role requires someone who thrives in a fast-paced environment. Share examples from your past where you've effectively managed multiple tasks or tight deadlines without compromising on quality.
