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For Companies At a Glance
- Tasks: Lead the development of AI conversation assistants and enhance customer experiences daily.
- Company: Join a forward-thinking bank focused on innovative AI solutions for customer engagement.
- Benefits: Enjoy remote work flexibility and opportunities for personal growth and team collaboration.
- Why this job: Be part of a dynamic team shaping the future of banking with cutting-edge AI technology.
- Qualifications: Experience as a Product Owner with AI products and strong knowledge of Agile methodologies required.
- Other info: This role offers a chance to innovate and make a real impact in customer interactions.
The predicted salary is between 43200 - 72000 £ per year.
Join us as an AI Product Owner. We’ll look to you to future proof how our customers engage with the bank through the creation and scaling of our AI conversation assistants and help and support platforms. Day-to-day, you’ll use data analysis and find opportunities to develop our capabilities and new customer experiences across our bank’s conversation assistants. Thrive in a role where you’ll utilise your skill set to lead a team that will build journeys, optimise natural language understanding and identify new initiatives.
What you’ll do:
- Define a backlog and create a roadmap that’ll enable the delivery of our bank’s objectives and meet key performance indicators, while ensuring compliance through the effective identification, escalation and resolution of risks and issues.
- Drive all aspects of the delivery by setting the production vision and defining, managing and prioritising the backlog using Agile methodologies to develop and release value to our customers.
- Implement and run a programme of optimisation to ensure products meet their objectives.
- Work with our bank’s stakeholders to understand our customers’ needs by using conversational AI and customer testing to design journeys for our conversation assistants.
- Use data sources, tools, market research, first and third-hand customer research and gap analysis to identify customer insights.
- Ensure the delivery and optimisation of new and innovative approaches to AI and intelligent automation that focus on new and emerging technologies to improve customer experiences.
- Develop help and support capabilities and extend this to new interfaces, including voice assistants, social channels and other emerging technologies.
The skills you’ll need:
- Product Owner experience ideally working with AI powered products and integrating APIs to build new features and journeys that enhance the customer experience and enable personalisation.
- Knowledge of key metrics and an understanding of current technologies within AI and virtual assistants.
- Experience managing and coaching a team to their full potential.
- Knowledge and experience of generating insights through customer research across a range of research methodologies.
- The ability to deliver and optimise products through continuous improvements using data, insights, value slicing and A/B testing, ideally those involving virtual assistants and NLU.
- An understanding of innovation and design thinking methodologies, tools and processes and a background of managing a backlog.
- Experience working in an Agile environment by using Scrum and Kanban methodologies.
Hours: 35
Job Posting Closing Date: 22/04/2025
Ways of Working: Remote First
AI Product Owner employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Product Owner
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as these are crucial for the role. Consider joining online forums or local meetups to discuss best practices and gain insights from other Product Owners.
✨Tip Number 2
Enhance your understanding of AI technologies and virtual assistants by engaging with relevant online courses or webinars. This will not only boost your knowledge but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 3
Network with professionals in the AI and product management space through LinkedIn or industry events. Building connections can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 4
Prepare to discuss your experience with data analysis and customer research methodologies during interviews. Be ready to share specific examples of how you've used these skills to drive product optimisation and enhance customer experiences.
We think you need these skills to ace AI Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, especially with AI-powered products. Emphasise your skills in Agile methodologies, team management, and customer research.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and how your background aligns with the role. Mention specific experiences where you've successfully implemented AI solutions or optimised customer journeys.
Showcase Your Data Skills: Since the role involves data analysis, include examples of how you've used data to drive decisions or improve products. Highlight any experience with A/B testing or generating insights from customer research.
Demonstrate Your Leadership Experience: Discuss your experience in managing and coaching teams. Provide examples of how you've led projects or initiatives that required collaboration and innovation, particularly in an Agile environment.
How to prepare for a job interview at NatWest Group
✨Showcase Your AI Knowledge
Make sure to brush up on the latest trends and technologies in AI, especially those related to conversational assistants. Be prepared to discuss how you've applied this knowledge in previous roles, as it will demonstrate your expertise and passion for the field.
✨Demonstrate Agile Experience
Since the role requires working in an Agile environment, be ready to share specific examples of how you've used Scrum or Kanban methodologies in past projects. Highlight your experience in managing backlogs and delivering value incrementally.
✨Prepare for Data-Driven Discussions
As an AI Product Owner, you'll need to leverage data to drive decisions. Be prepared to discuss how you've used data analysis to identify customer insights and optimise products. Bring examples of metrics you've tracked and how they influenced your product strategies.
✨Emphasise Team Leadership Skills
This role involves managing and coaching a team, so it's crucial to highlight your leadership experience. Share stories that illustrate how you've motivated teams, resolved conflicts, and fostered a collaborative environment to achieve common goals.
