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- Tasks: Lead the Ramp Agent team to ensure safe and efficient aircraft operations.
- Company: Join Jet2.com, a leading airline known for its VIP customer service.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a dynamic environment.
- Why this job: Be part of a vibrant team that values safety, performance, and customer satisfaction.
- Qualifications: Experience in ramp handling and team leadership is essential; UK Driving Licence required.
- Other info: This is a fixed-term role for Summer 2025, with shifts covering 24/7 operations.
The predicted salary is between 30000 - 42000 £ per year.
At Jet2.com, we are proud to deliver a VIP Service to our customers. We have some fantastic opportunities as a Customer Helper - Ramp Team Leader at Birmingham Airport on a Fixed Term basis for Summer 2025!
What will you do as a Customer Helper - Ramp Team Leader?
- Supervision of the safe arrival, positioning, and turnaround of our aircraft.
- Plan and coordinate allocation of duties amongst the Ramp Agent team for each flight.
- Motivate the Ramp Agent team on shift to drive performance.
- Work to legal regulations and company requirements; operating all equipment in a safe manner and maintaining a clear and safe working environment for you and your colleagues.
- Ensure the delivery of an efficient and friendly service that meets the needs of our customers and promotes our brand values.
- Oversee the effective vehicle & equipment checks on a daily basis.
This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety, and Customer Satisfaction targets. This role is available on a Fixed Term basis.
As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme and being ready to change shift lines, should this be required. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
The successful candidate will already be demonstrating Role Model behaviours. With extensive experience within Ramp handling, you will have strong knowledge and experience of the full range of Ramp procedures, pushback & Headset experience. Previous experience of leading teams within an airside operational environment is preferred, along with the ability to prioritise effectively and ensure the safety of our Customers, yourself, and your Team.
For all our airside roles, you must hold a full UK Driving Licence and pass a Medical, administered by the airport.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Customer Helper - Ramp Team Leader: Birmingham Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Helper - Ramp Team Leader: Birmingham Airport
✨Tip Number 1
Familiarise yourself with the specific ramp procedures and safety regulations at Birmingham Airport. Understanding the local protocols will not only help you in interviews but also demonstrate your commitment to safety and efficiency.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you motivated a team or improved performance. Be ready to provide examples of how you’ve successfully managed shifts or coordinated tasks in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Jet2.com, especially those who have worked in ramp handling or similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle various situations related to ramp operations, such as dealing with delays or ensuring safety compliance, to demonstrate your problem-solving abilities.
We think you need these skills to ace Customer Helper - Ramp Team Leader: Birmingham Airport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Helper - Ramp Team Leader position. Tailor your application to highlight relevant experience in ramp handling and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience within ramp handling and any previous leadership roles. Use specific examples to demonstrate how you've successfully managed teams and ensured safety in an operational environment.
Showcase Your Skills: Make sure to mention key skills that align with the job, such as your knowledge of ramp procedures, ability to motivate a team, and experience with equipment checks. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Jet2.com Limited
✨Show Your Leadership Skills
As a Ramp Team Leader, you'll need to motivate and coordinate your team. Be prepared to share examples of how you've successfully led teams in the past, especially in high-pressure environments like airports.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Familiarise yourself with relevant safety regulations and be ready to discuss how you ensure a safe working environment for yourself and your colleagues during your interview.
✨Highlight Your Ramp Experience
Make sure to emphasise your extensive experience in ramp handling and your knowledge of procedures. Discuss specific situations where your expertise made a difference in operations or customer satisfaction.
✨Prepare for Shift Flexibility Questions
Since the role requires flexibility with shifts, be ready to talk about your availability and willingness to adapt to changing schedules. This shows your commitment to supporting the flight programme effectively.
