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- Tasks: Lead exciting software projects in the hospitality sector and ensure customer satisfaction.
- Company: Join a dynamic UK-based SaaS company making waves in customer success.
- Benefits: Enjoy remote work flexibility and a vibrant corporate culture with growth opportunities.
- Why this job: Be at the forefront of customer success, driving impactful solutions and building lasting relationships.
- Qualifications: Experience in project management and customer-facing roles is essential; tech-savvy candidates preferred.
- Other info: Must be a current UK resident with full right to work.
The predicted salary is between 28800 - 48000 £ per year.
In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. This is more than a project manager role and we are looking for someone with customer success and customer growth experience!
You will:
- Project Management of large-scale, multi-year implementation projects, ensuring successful delivery.
- Be the primary point of contact for your customers throughout the high-growth phase and beyond to ensure ongoing satisfaction.
- Identify and address customer needs, resolve issues, and ensure a seamless handoff between phases of the customer journey.
- Provide regular status updates to customers and internal teams, ensuring transparency regarding progress, milestones, and risks.
- Identify new business opportunities and work with customers to drive growth.
- Advise customers on optimizing the use of the software to maximize the value of the solution.
- Track and report on KPIs.
- Oversee technical implementation specialists, ensuring alignment with project goals and customer needs.
Your background:
- Project management and implementation experience in customer-facing roles.
- Proven ability to build and maintain strong customer relationships, ensuring needs are met and issues are resolved.
- Proven track record of leading and managing multiple accounts or projects simultaneously.
- Strong attention to detail and a solid understanding of project management methodologies, with a proven history of delivering complex projects successfully.
- Knowledge of network technologies, SaaS, or related industries, including experience with network protocols for routers, switches, firewalls, access points, data centres, on-prem LAN/WAN, WLAN, SD-WAN, and both public and private cloud environments, is a plus.
Project Manager - Customer Success employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Customer Success
✨Tip Number 1
Familiarise yourself with the hospitality sector and its specific challenges. Understanding the industry will help you speak confidently about how your project management skills can directly impact customer success.
✨Tip Number 2
Network with professionals in customer success and project management roles. Attend relevant webinars or local meetups to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with KPIs and how you've used them to drive customer growth in previous roles. Be ready to share specific examples that demonstrate your ability to track and report on performance metrics.
✨Tip Number 4
Research StudySmarter's software solutions and think about how you would advise customers on optimising their use. This knowledge will show your proactive approach and genuine interest in helping clients succeed.
We think you need these skills to ace Project Manager - Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience, particularly in customer-facing roles. Emphasise any specific achievements related to customer success and growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your background aligns with the responsibilities outlined in the job description. Use specific examples from your past experiences to demonstrate your ability to manage large-scale projects and build strong customer relationships.
Highlight Relevant Skills: Clearly list skills that are relevant to the position, such as project management methodologies, knowledge of SaaS, and technical implementation experience. This will help the hiring team see that you have the necessary expertise for the role.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully identified and resolved customer issues in the past. This will illustrate your proactive approach and ability to ensure customer satisfaction throughout the project lifecycle.
How to prepare for a job interview at Som3
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with large-scale project management. Highlight specific projects you've led, focusing on how you ensured successful delivery and customer satisfaction.
✨Demonstrate Customer Success Experience
Since this role emphasises customer success, share examples of how you've built and maintained strong relationships with clients. Discuss any strategies you've used to identify customer needs and drive growth.
✨Prepare for Technical Questions
Brush up on your knowledge of SaaS and network technologies. Be ready to explain how these concepts relate to the hospitality sector and how you've applied them in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and project management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
