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- Tasks: Lead and develop volunteer teams for exceptional guest services on Sundays and midweek.
- Company: Join Village Church, a community focused on transforming lives through faith and service.
- Benefits: Enjoy flexible hours, competitive pay, and 3 weeks of vacation per year.
- Why this job: Make a real impact by guiding others in their spiritual journey while fostering a joyful team culture.
- Qualifications: Passionate about leadership with a heart for serving; experience in church settings is a plus.
- Other info: 10-hour workweek with a mix of Sundays, midweek, and occasional evenings.
PRIMARY OBJECTIVES
The House Management Ministry Lead’s primary objective is recruiting, equipping, developing and coaching leaders so that volunteer teams are discipled and guests receive exceptional hospitality on Sundays and during midweek ministry. They directly lead the Guest Services House Management Ministry (Ushers, Communion, Security, and Medical Response teams) in collaboration with the Ministry Associate. They understand that calling people to serve invites them to be a part of the work God is doing through the local church.
DEMONSTRATED COMPETENCIES
- People Focus: Intuitively sees the needs and concerns of others and responds. Collaborates well and has a servant attitude. Builds rapport with others and wins them over. Demonstrates a high Emotional Quotient (EQ) and the ability to read people.
- Collaboration: Works cooperatively with others and follows through on assigned tasks. It’s an all-hands-on-deck approach to ensure deliverables are completed on time. Works together effectively with interdependent goals, common values, and norms to foster the best team environment.
- Developing Others: Creates and fosters an environment that encourages personal, spiritual and professional growth and the transfer of knowledge to others. Assesses and evaluates others' knowledge, skills and behaviours to identify strengths and development needs with respect to both the current and future ministry aspirations. Sees the unique potential in others and takes actions to develop and guide them to experience success. Able to identify, recruit, develop, motivate and oversee volunteer teams and leaders.
- Flexible Thinking: Able to thrive in a fast-paced environment and effectively adapt to a variety of situations. The ability to understand and appreciate different and opposing perspectives, proposing ways to do things differently. Displays a positive attitude in the face of ambiguity and change. Your creative flexibility in complex situations leads to greater efficiency.
- Attention to Communication: Demonstrates excellent communication in written and visual forms, using multiple channels and means. Able to ensure that key information is passed onto others by clearly expressing and capturing ideas and concepts. Is sensitive to the communication levels required by varied audiences and is able to adapt accordingly.
RESPONSIBILITIES
- Acts as a coach to prioritize the development, care, growth, and support of Team Leads.
- Leads and manages assigned Guest Services volunteer teams by recruiting, training, developing, and equipping Leads and team members.
- Serves as Interim Team Lead as needed, including scheduling, onboarding and training volunteers, maintenance of Team manuals, management of supplies, organizing team events, and Sunday leadership.
- Collaborates with supervisor on the yearly strategy, budget, ministry calendar, and facilitating team involvement.
- Collaborates with supervisor on the overall health of the teams and leads, identifying areas of improvement, training and ministry opportunities, and emerging leaders.
- Understands and models the Volunteer Appreciation Strategy, ensuring volunteers feel valued, connected and supported.
- Ensures the overall guest experience meets Village standards of excellence and champions the Village Brand.
- Administrates Village Connect to ensure accurate and timely reporting and follow-up.
- Has a thorough understanding of the Emergency Response Plan for the site and supports the Incident Coordinator.
- Acts as Incident Coordinator if the Ministry Associate is unable.
- Supports Village-wide and regional events as directed by their supervisor.
- Leads and administers ministry-specific events and supports the You Make it Happen class following the approved Event Process.
- Ensures all responsibilities are completed in a purposeful, strategic and focused manner that points people to Jesus.
- Acts as a servant by inviting, discipling, training and equipping others to serve.
- Leads through example and commits to thanking at least one volunteer on a weekly basis.
- Ensures all responsibilities are produced, promoted and led with a high level of innovation and excellence, honouring God at the highest level.
- Acts with a sense of ambitious urgency, ensuring all work is completed wisely and impactfully.
- Maintains an openness to being a learner by committing to continuous self, spiritual and professional development.
- Contributes to the best team by participating in a joyful culture and working well with peers.
- Demonstrates behaviour consistent with the Standard of Conduct as outlined in the Village Staff Manual.
KEY RESULTS
- Gospel: Team members serve joyfully and authentically out of the Good News that we are redeemed and have our purpose in Jesus—everything we do points back to this. Team members understand their role in seeing people become fully devoted followers of Jesus. The effectiveness of lives being transformed by the Gospel is increasing and being tracked through the number of people serving.
- Community: People are given the opportunity to use their gifts and talents in high-capacity volunteer roles - entering into the work that Christ is doing through the local church. Volunteer teams are healthy in number, commitment, and leadership; they are equipped, engaged, and appreciated.
- Culture: Teams are representing the truths of Christianity to the world in insightful, creative, and gracious ways - going into the surrounding culture to bring Jesus to everyone. Relationships are being pursued with unchurched people - connecting with them and inviting them to events and Sunday services.
QUALIFICATIONS
- Philosophically aligned with Village Church's Mission, Focus and strategy.
- Fulfills character qualifications as highlighted in 1 Timothy and Titus.
- Fulfill the duties required of Village Church members as outlined in the ‘This is Village Church’ course.
- Pursues a deeper relationship with Christ and greater spiritual growth through prayer, the gospel, and community.
- Is a disciple.
- Has passion and skill for leading people.
- Proven ability to discern, identify, recruit, and develop leaders.
- Experience in serving the local church is an asset, but not limited to vocational ministry.
- Dependable and servant-hearted; will do any job with joy and passion.
- A class 5 driver’s license is required.
WORKWEEK
- 10 hrs/week
- Bi-weekly Sundays, flexible midweek, and occasional evenings
- 20-month contract term
- Starting salary $23/hr
- 3 weeks of vacation/yr
Guest Services House Management Ministry Lead employer: Village Church
Contact Detail:
Village Church Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services House Management Ministry Lead
✨Tip Number 1
Network with current or former members of the Guest Services team. They can provide valuable insights into the role and the culture at Village Church, which can help you tailor your approach during interviews.
✨Tip Number 2
Demonstrate your understanding of the church's mission and values in conversations. Show how your personal beliefs align with their focus on community and service, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully led teams or developed others in previous roles. Highlight your ability to coach and inspire volunteers, as this is a key aspect of the position.
✨Tip Number 4
Stay updated on best practices in guest services and volunteer management. Being knowledgeable about innovative approaches can set you apart and show your commitment to excellence in the role.
We think you need these skills to ace Guest Services House Management Ministry Lead
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and objectives of the Guest Services House Management Ministry Lead. Reflect on how your experiences align with their needs.
Tailor Your CV: Customise your CV to highlight relevant experience in leadership, volunteer management, and hospitality. Use specific examples that demonstrate your ability to recruit, develop, and coach others, as well as your commitment to community service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the role and alignment with the church's mission. Share personal anecdotes that illustrate your servant-hearted approach and ability to foster a positive team environment.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear, concise, and free of errors. Use appropriate language and tone that reflects your understanding of the audience and the values of the church.
How to prepare for a job interview at Village Church
✨Show Your People Skills
As the role focuses heavily on people management and collaboration, be prepared to share examples of how you've successfully built rapport and responded to the needs of others. Highlight your emotional intelligence and ability to read situations.
✨Demonstrate Flexibility
This position requires thriving in a fast-paced environment. Be ready to discuss times when you've adapted to change or handled unexpected challenges. Show that you can maintain a positive attitude even in ambiguity.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you tailor your communication style to different audiences, ensuring everyone understands your message.
✨Emphasise Development and Coaching
Since the role involves recruiting and developing leaders, come with specific examples of how you've coached or mentored others. Discuss your approach to fostering growth and how you identify potential in team members.
