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- Tasks: Investigate claims, assess liability, and negotiate settlements with claimants.
- Company: Join a rapidly growing client near Cosham, known for its success in the insurance sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, birthday off, and wellness programmes.
- Why this job: Be part of a dynamic team that values customer service and personal development.
- Qualifications: Experience in claims or customer service is preferred but not essential; a positive mindset is key.
- Other info: Work in state-of-the-art offices with opportunities for training and career growth.
The predicted salary is between 26000 - 28000 £ per year.
Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
- Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
- Strong understanding of customer service.
- Understanding of dealing empathetically with customers.
- Positive, diligent, and determined mindset with a drive to succeed and develop.
- Experience within a high-volume, results-focused customer service environment.
- Experience operating within a regulated industry.
What you'll be doing:
- Investigations and gathering evidence to assess claims and determine liability.
- Negotiating settlements and empathetically dealing with claimants.
- Making recommendations to insurers & liaising with claimants, clients, and third parties.
- Adhere to SLAs and support in data analysis and reporting.
- Maintaining positive internal and external relationships.
Skills Required:
- Excellent communication skills.
- Ability to interpret and communicate terms and conditions.
- Ability to deliver outcomes to consumers in a constructive way.
- Strong investigative abilities.
- Objective decision making.
- Ability to negotiate with third parties.
- A proactive, problem-solving approach and a positive attitude.
Salary & Benefits:
Salary will be between £26,000 - £28,000 depending on experience. 24 days holiday per year (increasing with service). Birthday day off. Company pension scheme. Excellent Health & Wellbeing programs for all employees. Training, Career & Personal Development. State of the Art Offices. Employee Assistance Program. Perk Box with access to lots of discounts and perks. This role will be based at our clients' state of the art offices 5 days per week.
Claims Advisor employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Familiarise yourself with the specific types of claims mentioned in the job description, such as pet insurance or motor claims. This knowledge will help you demonstrate your understanding of the industry during interviews.
✨Tip Number 2
Practice your communication skills, especially in negotiating and empathetic interactions. Role-playing scenarios can help you prepare for real-life situations you might encounter as a Claims Advisor.
✨Tip Number 3
Research the company’s values and culture to align your responses during interviews. Showing that you understand their commitment to customer service and positive relationships can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the insurance industry, particularly those who work in claims. They can provide insights and tips that could be beneficial for your application and interview process.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, customer service, and any specific knowledge of insurance products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the claims process and your ability to handle customer interactions empathetically. Mention any specific experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as negotiation, investigative abilities, and decision-making. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a claims advisor role.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Investigative Skills
Be prepared to discuss your previous experiences in investigating claims. Highlight specific examples where you successfully gathered evidence and assessed claims, demonstrating your strong investigative abilities.
✨Demonstrate Empathy
Since the role involves dealing with claimants, it's crucial to show that you can handle sensitive situations with empathy. Share instances where you've effectively communicated with customers, especially in challenging circumstances.
✨Highlight Your Negotiation Experience
Negotiating settlements is a key part of the job. Be ready to talk about your negotiation skills and provide examples of how you've reached fair outcomes in previous roles, particularly in high-pressure environments.
✨Understand the Company and Its Values
Research the company thoroughly before the interview. Understand their values, mission, and the specific claims products they offer. This will help you align your answers with what they are looking for in a candidate.
