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- Tasks: Support and enhance Mako's trading systems while providing technical assistance to the trading floor.
- Company: Mako is a leading options market maker with a global presence and a commitment to innovation.
- Benefits: Enjoy flexible working, private health insurance, a generous pension scheme, and access to the Mako gym.
- Why this job: Join a dynamic team in a collaborative culture that values integrity and continuous learning.
- Qualifications: A 2.1 degree in Computer Science or related field, coding skills, and a passion for trading are essential.
- Other info: Experience in Linux/Unix and production support is a plus; be part of a flat structure with career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.
Join the Application Support team who are responsible for managing the in-house derivatives trading system. The Trading Application Support Engineer will be an addition to an expanding team who manage all development, maintenance and support of Mako's technical systems. The team works in a dynamic environment whilst providing both 1st and 2nd level support to the trading floor, investigating issues, writing scripts and implementing processes to improve the front office system.
What you’ll be involved in:
- Ensuring the smooth running of Mako's production systems.
- Updating and configuring trading applications.
- Maintaining and tuning Mako's trading system and hardware to obtain optimal performance.
- Identifying and reporting bugs in the system and taking responsibility for the resolution cycle.
- Investigating new/existing reported issues, attempting to understand and reproduce them to diagnose and find acceptable solutions or workarounds.
- Providing L1 and L2 production support and technical support to the trading floor.
- Developing tools to automate the monitoring/analysis of system performance and support tasks.
- Developing processes and tools to manage application configuration, code deployment and testing.
What we need from you:
- Coding ability (e.g. C++, Python, Matlab, Java, etc.)
- Minimum 2.1 (or equivalent) undergraduate degree in Computer Science, Engineering or other STEM related subject.
- A self-motivated problem solver and intellectually curious.
- Attention to detail.
- Ability to work in a fast paced and dynamic environment.
- Ability to multitask and work well under pressure.
- Accountable and have a high level of ownership.
- Excellent communication skills and a team player.
- A passion to continuously learn new technologies and skills.
- A strong interest in the trading industry.
- Previous experience in software development, DevOps or systems administration is highly advantageous.
Desired skills:
- Experience working in a Linux/Unix environment, e.g. common command line tools, Bash scripting, etc.
- Experience in production support and troubleshooting/configuring Linux systems.
- Good knowledge of network protocols/concepts.
- Experience in application and system monitoring, e.g. Graylog, Elasticsearch, Grafana, etc.
- Both C++ and Python coding ability.
- Working knowledge of databases and SQL.
- Knowledge of derivatives products.
- Jira or other ticket management software.
We are Mako:
At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities.
We have a comprehensive benefits package, including:
- Flexible leave and flexible working policies
- Private health and dental insurance
- Generous pension scheme
- Free access to the Mako gym
- Employee wellbeing guidance and support
- Opportunity to become involved in the rewarding work of the Mako Foundation
About Mako:
Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making for 20 years, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry. From offices in London, Amsterdam, Singapore, Sydney, Brisbane and Chengdu, Mako offers the best in class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.
Trading Application Support Engineer employer: Mako
Contact Detail:
Mako Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trading Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific trading applications and systems used at Mako. Understanding their in-house derivatives trading system will give you a significant edge during interviews, as you'll be able to discuss how your skills can directly contribute to optimising their operations.
✨Tip Number 2
Brush up on your coding skills, particularly in C++ and Python, as these are crucial for the role. Consider working on small projects or contributing to open-source initiatives that showcase your ability to write efficient scripts and troubleshoot issues.
✨Tip Number 3
Gain hands-on experience with Linux/Unix environments if you haven't already. Familiarity with command line tools and Bash scripting will not only enhance your technical skills but also demonstrate your readiness to tackle the challenges of production support.
✨Tip Number 4
Network with professionals in the trading industry, especially those who work in application support or development roles. Engaging with them can provide insights into the company culture at Mako and may even lead to referrals, increasing your chances of landing an interview.
We think you need these skills to ace Trading Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Trading Application Support Engineer role. Emphasise your coding abilities in languages like C++, Python, or Java, and any experience you have in production support or troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the trading industry and your problem-solving skills. Mention specific examples of how you've contributed to previous teams or projects, particularly in fast-paced environments.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to Linux/Unix environments, network protocols, and any experience with monitoring tools like Graylog or Grafana. This will demonstrate your readiness for the technical challenges of the role.
Highlight Soft Skills: Don't forget to mention your soft skills such as communication, teamwork, and attention to detail. Mako values collaboration and integrity, so illustrating how you embody these traits can set you apart from other candidates.
How to prepare for a job interview at Mako
✨Showcase Your Technical Skills
Make sure to highlight your coding abilities, especially in C++ and Python, as well as any experience with Linux/Unix environments. Be prepared to discuss specific projects or challenges you've faced that demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
As a Trading Application Support Engineer, you'll need to be a self-motivated problem solver. Prepare examples of how you've tackled complex issues in the past, particularly in fast-paced environments, and explain your thought process.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Remember, you’ll be working closely with the trading floor, so being able to convey information effectively is key.
✨Express Your Passion for Trading
Show your enthusiasm for the trading industry and your eagerness to learn new technologies. Research Mako and its operations to demonstrate your interest and understanding of their business model during the interview.
