Client Experience Manager

What’s in it for you?

25 days annual leave + Bank Holidays | Staff discount on products| Life Assurance Scheme | Discounts across high street brands | Personal Charity Support | Cycle to Work scheme | Tax-Free Childcare | Free onsite parking | Employee Savings Scheme

Must Have’s

• Experience managing and delivering events across the food industry
• Stakeholder management skills and building client relationship
• A customer-first mindset with a proactive attitude
• Experience in project management and working across wider departments
• A passion for all things food and a background within FMCG/Food

Nice to have’s

• Background in food, drink, or FMCG
• People management and team coaching experience
• Commercial acumen and ability to interpret market insights
• Comfortable with presentations and proposal writing

So what will you be doing?

• Planning and leading internal and external customer engagement events
• Managing key customer relationships and acting as their go-to contact
• Collaborating with Marketing & Insights teams to enhance customer experience
• Supporting tender submissions and crafting standout business presentations
• Ensuring our offerings stay on trend, competitive, and meet customer needs
• Leading a small team and contributing to the wider business strategy

Helpful extras

• Based in Cheltenham with free on-site parking
• Modern office with a collaborative team culture
• Permanent, full-time role – 40 hours per week
• Opportunity to grow in a progressive, people-focused company
• Work with a Top 50 UK employer in a fun, foodie, fast-paced culture

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We’re committed to reviewing every application through a lens of diversity and inclusion.

We try to connect personally with every applicant, but if you haven’t heard back within 5 working days, please understand that your application hasn’t been successful on this occasion.