Senior Communications Manager - Europe

The Senior Communications Manager is responsible for leading QTS’s internal and external communications efforts to enhance the company’s brand and reputation. This in-house role will work closely with marketing operations, public policy and agencies to create and promote the corporate identity and mission to the employees, customers and the general public. They will also manage media relations and serve as the company’s liaison, responding to inquiries from the press including reporters and journalists.

Responsibilities:

• Develop and implement data-driven communication strategies that align with QTS’s overall goals and objectives.
• Create and lead communication content across a broad array of channels including press releases, media advisories, website updates, company statements/quotes, FAQs, and media briefing books.
• Lead the development of a proactive narrative and proof points at the national and community level to support our communication strategies.
• Develop and implement QTS’s go-to-market plans that advance key messages and guide stakeholder engagement, including earned and paid media plans, for data center roll-outs in Europe.
• Execute our analyst relations strategy by providing information about QTS’s services to engaged industry analysts, external agencies, and vendors.
• Serve as the QTS point-of-contact in company interviews, briefings, events, and other general public-facing opportunities.
• Manage national and local media relations including pitching stories and responding to inquiries from reporters & journalists.
• Support the development and launch of recruitment and employer brand campaigns.
• Support executive communications and visibility plans as needed.
• Actively track and report data findings on industry news/trends, market activities, competitive practices, inquiries, and client surveys to identify opportunities to better position the company.
• Collaborate with cross-functional teams to ensure consistency in messaging and branding for proactive and ongoing communications and crisis response.
• Build and maintain positive relationships with key stakeholders including Blackstone, industry analysts, thought leaders, industry influencers, partners, press/media contacts, and customers.
• Promote and attend special events/functions as needed, report on corporate milestones and activities.

Basic Qualifications:

• Bachelor’s degree in Communications, Marketing, Journalism, Media, English, or a related field; equivalent professional experience in lieu of a degree.
• 7+ years of experience in public/media communication or community engagement.
• Demonstrate strong media relations skills through excellent oral and written communication in accordance with Associated Press style guidelines and creating compelling public content.

Preferred Qualifications:

• Experience working in the technology or data center industry.
• Experience counseling clients and/or internal stakeholders on communications strategy.
• Experience with a communications and earned media software (Cision).

Knowledge, Skills, and Abilities:

• Strong organizational and analytical skills with the ability to report on key metrics and insights to leaders.
• Ability to manage multiple projects with competing priorities simultaneously.
• Knowledge of crisis communication best practices.
• Excellent interpersonal skills with the ability to interface across all levels of the organization.
• Highly organized and detail oriented.
• Ability to work in a fast-paced, deadline-oriented work environment.
• Strong service and support orientation.
• An enthusiastic positive team player who can support and serve those around them.

Total Rewards:

• 25 days annual leave and public holidays
• 32 paid volunteering hours per year
• Salary sacrifice pension scheme
• Employer paid private medical and dental cover for employees and dependents
• Life assurance
• Illness financial protection including critical illness cover and income protection
• Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.