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For Companies At a Glance
- Tasks: Lead a team to deliver top-tier IT services and enhance customer satisfaction.
- Company: Kyndryl modernises critical technology systems for a more equitable world.
- Benefits: Enjoy remote work options, learning opportunities, and wellness support.
- Why this job: Work with Fortune 100 clients in an innovative environment that values diversity.
- Qualifications: 5+ years in delivery management with expertise in IT services and automation tools.
- Other info: Willingness to travel is required; certifications like Six Sigma or ITIL are preferred.
The predicted salary is between 43200 - 72000 £ per year.
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for our employees, customers, and communities.
The Role
We are seeking a Delivery Management Lead to ensure top-tier service delivery to our customers. You will lead and inspire our team of experts, working closely with systems, software, and networked devices to align solutions with evolving business needs. Your role involves fostering strong customer relationships, collaborating with Delivery Partners, and supporting field engineers and specialists to deliver effective IT services. You will troubleshoot incidents, problems, and escalations to maintain system smoothness and customer satisfaction. Collaborating with Delivery Partners, Architects, and SREs, you will co-create and maintain reliable systems, shaping our technological landscape. The ideal candidate will understand customer satisfaction metrics and strategies to enhance the customer experience.
Your Future at Kyndryl
With a global footprint, this role offers opportunities to work on international projects and grow professionally and personally.
Who You Are
You bring at least 5+ years of experience leading delivery teams, with strong knowledge of IT services, managed platforms, and vendors. You are skilled in incident, problem, and change management, and have experience working with SREs and automation tools like AIOps. You possess advanced ServiceNow expertise, experience with virtual agents, and a strong understanding of Microsoft products. You are proactive in exploring new technologies, data analysis, and improving customer satisfaction and experience strategies. Willingness to travel is required.
Preferred Skills and Experience
- Experience with multi-geo Service Desks, automation based on call drivers, technical documentation, ITIL practices, and knowledge management modules.
- Certifications like Six Sigma, PMP, or ITIL are preferred.
We value diversity and inclusion, welcoming individuals from all backgrounds to bring their whole selves to work.
What You Can Expect
Join us for an innovative environment with Fortune 100 clients, offering benefits, learning opportunities, certifications, volunteering, and support for your well-being and growth.
Continual Service Improvement and Automation Specialist employer: Kyndryl
Contact Detail:
Kyndryl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continual Service Improvement and Automation Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in Continual Service Improvement and Automation. Understanding current best practices and tools, especially AIOps and ServiceNow, will help you stand out during discussions with potential employers.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join online forums to connect with others who work in similar roles. This can lead to valuable insights and potential referrals for job openings.
✨Tip Number 3
Prepare to discuss your experience with incident, problem, and change management in detail. Be ready to share specific examples of how you've improved customer satisfaction and streamlined processes in previous roles.
✨Tip Number 4
Showcase your willingness to learn and adapt by highlighting any recent certifications or training you've completed. Mentioning your proactive approach to exploring new technologies can demonstrate your commitment to continual improvement.
We think you need these skills to ace Continual Service Improvement and Automation Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your experience in delivery management, IT services, and customer satisfaction metrics.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience leading delivery teams and your expertise with automation tools like AIOps and ServiceNow. Use specific examples to demonstrate your problem-solving skills and ability to enhance customer experience.
Showcase Certifications: If you have certifications such as Six Sigma, PMP, or ITIL, make sure to mention them prominently in your application. These qualifications can set you apart from other candidates and show your commitment to professional development.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the role at Kyndryl. Discuss your passion for technology and how you can contribute to their mission of delivering top-tier service to customers.
How to prepare for a job interview at Kyndryl
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Continual Service Improvement and Automation Specialist. Familiarise yourself with key concepts like incident management, problem management, and automation tools such as AIOps, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss your past experiences leading delivery teams and managing IT services. Highlight specific examples where you've improved customer satisfaction or streamlined processes, as this aligns with the role's focus on enhancing the customer experience.
✨Familiarise with Kyndryl's Values
Research Kyndryl's commitment to equity and inclusion. Be ready to discuss how your values align with theirs and how you can contribute to fostering a diverse workplace, as this is important to them.
✨Prepare Questions
Have insightful questions ready for your interviewers about their current projects, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
