Partner Solutions Engineer, gTech Ads Sellside

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in either system design or in one programming language (Java, C, Python, etc.).
• Experience in technical troubleshooting, and managing internal/external partners or customers.
• Experience in a customer-facing role.

Preferred qualifications:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 2 years of experience with data analysis and SQL/MySQL.
• Understanding of web technologies and front-end web development.
• Excellent written and verbal business communication and presentation skills.
• Excellent data analysis and data-driven decision-making skills.

About the job:

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities:

• Help partners in their day-to-day challenges by delivering solutions to their problems, troubleshooting their issues, and performing implementation reviews.
• Advocate new product features and ensure the prompt and proper resolution of technical challenges.
• Assist clients in the adoption of new products via upgrades and migrations to develop their success and improve product offerings by providing client feedback on features to Product Management and Engineering.
• Guarantee the technical aspects of client integrations (both new and ongoing) by providing necessary documentation and technical guidance.
• Analyze and optimize the development of existing clients to ensure their success with the Google suite of products for partners.
• Manage multi-dimensional implementation and consulting projects involving publishers and tech integrators.
• Design, develop and go-to-market with new internal and external solutions that solve client needs.