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For Companies At a Glance
- Tasks: Lead customer success for Life Sciences accounts, ensuring satisfaction and driving growth.
- Company: LILT is a pioneering AI translation company transforming global communication for enterprises.
- Benefits: Enjoy competitive salary, equity options, health coverage, and a monthly lifestyle stipend.
- Why this job: Join a dynamic startup culture focused on innovation and customer success in the tech industry.
- Qualifications: 5+ years in customer success, experience in translation/localization, and a passion for client relationships.
- Other info: Hybrid work model based in London; must be eligible to work in the UK.
The predicted salary is between 42000 - 84000 £ per year.
LILT is the leading AI solution for enterprise translations. Our stack, which includes our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth.
This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. Authorization to work in the UK is a precondition of employment.
What You’ll Do
LILT seeks an experienced leader passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Life Sciences accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our Life Sciences customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices.
Key Responsibilities:
- The Customer Success Manager (CSM) is responsible for managing our largest Life Sciences Enterprise accounts, achieving high customer retention rates and ensuring an environment for revenue expansion.
- Accelerate customer platform adoption during the onboarding phase by driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas within the context of Life Sciences workflows and regulations.
- Ensure customer retention by working with the customer to understand, measure, and consistently deliver high ROI.
- Grow product use within our customer base by serving as the primary Customer DRI (Directly Responsible Individual) for Life Sciences accounts, owning the end-to-end customer experience and ensuring their success with our platform and services.
Skills and Experience:
- REQUIRED: experience in the translation and localization/language services industry.
- 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
- Prior experience managing a portfolio of Life Sciences customers with total annual recurring revenue (ARR) between $1 and $5 million.
- Minimum Bachelor's degree.
- Willingness to travel and meet customers up to 15% of the time.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels.
Benefits:
- Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays.
- Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance.
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.
Customer Success Manager, Life Science (Translation & Localization industry experience required) employer: Lilt, Inc.
Contact Detail:
Lilt, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Life Science (Translation & Localization industry experience required)
✨Tip Number 1
Familiarise yourself with the Life Sciences industry and its specific challenges. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the translation and localization industry, especially those with a focus on Life Sciences. Attend relevant conferences or webinars to build connections and gain insights that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlight your experience with SaaS platforms and any metrics that showcase your ability to improve customer retention and satisfaction.
✨Tip Number 4
Research LILT's products and services thoroughly. Being able to articulate how their AI solutions can benefit Life Sciences clients will show your genuine interest in the company and position you as a knowledgeable candidate.
We think you need these skills to ace Customer Success Manager, Life Science (Translation & Localization industry experience required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and the translation/localization industry. Emphasise any specific achievements related to Life Sciences accounts, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with LILT's mission. Mention specific examples of how you've driven customer retention and growth in previous roles.
Showcase Relevant Skills: Highlight key skills such as relationship building, strategic thinking, and problem-solving in your application. Use concrete examples to demonstrate how these skills have led to successful outcomes in your past positions.
Research LILT: Familiarise yourself with LILT's products and services, especially their AI translation solutions. Understanding their unique approach will help you articulate how you can contribute to their customer success team.
How to prepare for a job interview at Lilt, Inc.
✨Understand the Company and Its Technology
Before your interview, make sure to research LILT's AI translation technology and how it differs from competitors. Familiarise yourself with their Contextual AI Engine and how it impacts customer success in the Life Sciences sector.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that demonstrate your ability to drive customer satisfaction and retention. Highlight any experience you have in managing Life Sciences accounts and how you’ve successfully navigated challenges in that industry.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle various customer scenarios. Think through potential challenges a Life Sciences customer might face and how you would proactively address them to ensure their success with LILT’s platform.
✨Demonstrate Your Relationship-Building Skills
Be ready to discuss how you build and maintain strong relationships with clients. Share strategies you've used to become a trusted advisor and advocate for customers, as this is crucial for the Customer Success Manager role.
