Business Process Team Lead

We are looking for an experienced leader who will help build a team and processes from scratch aimed at optimizing the interaction between product, operational and service teams. This person will become a change driver, process architect and internal consultant for Xsolla teams around the world.

RESPONSIBILITIES

• Building a business process team: recruiting, adapting and developing specialists.
• Developing and implementing end-to-end processes between business units and service functions (Product, R&D, CS, Marketing, Legal, etc.).
• Diagnosing current processes: identifying growth points, eliminating duplication, optimizing interaction chains.
• Building systemic approaches to scaling and automating processes.
• Configuring a system of process and team efficiency metrics.
• Implementing best practices in process management, change management and internal consulting.
• Organizing training and advanced training for teams on process approaches.
• Working with internal and external stakeholders, including top management.

REQUIREMENTS

• Experience of at least 5 years in building business processes and/or operational consulting, preferably in product or technology companies.
• Successful experience in creating processes from scratch (greenfield) and implementing changes in large structures.
• Team management skills: selection, development, coordination of work.
• Excellent understanding of various operational models, Agile approaches, KPI/OKR principles, Kanban/Scrum.
• Experience with process visualization and modeling tools (BPMN, Notion, Miro, Confluence, etc.).
• Ability to speak the language of business and technology, translating strategy into operational processes.
• English at a level not lower than Upper-Intermediate (the company's working language).

A plus

• Experience in game development, SaaS or eCommerce.
• Experience in building process offices, competence centers, or internal consulting functions.
• Knowledge of process automation and analytics systems (e.g. Camunda, Power BI, Looker, etc.).

At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees. Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 28 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.

About company: Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.