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- Tasks: Lead product innovation and manage a $50 million portfolio in collections.
- Company: Experian is a global data and technology leader, transforming industries with data-driven solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of collections in a dynamic environment while driving significant business impact.
- Qualifications: Proven experience in product management within the collections industry and strong leadership skills required.
- Other info: Join a FTSE 100 company with a commitment to innovation and excellence.
The predicted salary is between 43200 - 72000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
We are seeking a visionary Product Director to lead our Collections & Customer Management division in the UK&I. This strategic role is responsible for driving product innovation, enhancing operational performance, and managing a high-stakes portfolio with a $50 million P&L. The ideal candidate will bring a deep understanding of the collections market, a proven track record in product leadership, and the ability to navigate complex regulatory and competitive landscapes. Your expertise will steer the direction of our collections products, ensuring they not only meet but exceed market and customer expectations.
This role offers an exciting opportunity to shape the future of collections within a dynamic, forward-thinking organization. You will have the autonomy to innovate and the support to drive significant business impact, all while managing a substantial portfolio that is critical to our success. If you are an industry expert with a passion for product excellence and financial stewardship, we invite you to lead our collections division into its next chapter of growth.
Core Responsibilities:- Develop and execute a comprehensive product strategy that aligns with the company’s long-term objectives and market trends in the collections space.
- Drive innovation and continuous improvement across the product portfolio, ensuring competitive differentiation and customer-centric solutions.
- Oversee a $50 million portfolio, ensuring robust financial performance, cost optimisation, and revenue growth.
- Collaborate with finance and operations teams to set targets, monitor performance metrics, and implement corrective measures as necessary.
- Lead the end-to-end product lifecycle from ideation and development through to launch, performance optimisation, and eventual retirement.
- Continuously monitor market trends, regulatory changes, and competitor activities to identify opportunities and mitigate risks.
- Leverage industry insights and customer feedback to refine product offerings and enhance market positioning.
- Collaborate closely with cross-functional teams including technology, marketing, sales, compliance, and customer service to ensure alignment and effective execution of product strategies.
- Act as a key spokesperson and thought leader on collections, representing the company at industry events and in external forums.
- Lead, mentor, and develop a high-performing team of Product Managers and Product Owners, fostering innovation and execution excellence.
- Establish clear performance metrics and drive a collaborative environment that encourages cross-departmental synergy.
- A proven track record in the collections industry, with deep knowledge of regulatory frameworks, market dynamics, and emerging technological trends.
- Experience in managing significant product portfolios, ideally with a P&L responsibility of a similar scale.
- Demonstrated experience in a senior product management role with a focus on strategic planning, market analysis, and innovation.
- Exceptional leadership skills with the ability to inspire teams, influence stakeholders, and drive cross-functional collaboration.
- Experience working with financial metrics and KPIs to steer product profitability and performance.
- Excellent analytical capabilities, with a penchant for using data and market intelligence to inform decision-making.
- Outstanding communication skills, both verbal and written, with the ability to articulate complex concepts to diverse audiences.
Product Director, Collections & Customer Management employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Director, Collections & Customer Management
✨Tip Number 1
Familiarise yourself with the latest trends in the collections industry. Understanding current market dynamics and regulatory changes will not only help you in interviews but also demonstrate your commitment to staying ahead in this field.
✨Tip Number 2
Network with professionals in the collections and customer management sectors. Attend industry events or webinars to connect with potential colleagues and leaders, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing significant product portfolios. Be ready to share specific examples of how you've driven innovation and improved performance in previous roles, as this will be crucial for a Product Director position.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've successfully led teams or projects. Emphasising your ability to inspire and collaborate with cross-functional teams will resonate well with the hiring managers.
We think you need these skills to ace Product Director, Collections & Customer Management
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Product Director position. Tailor your application to highlight your relevant experience in product management and the collections industry.
Craft a Compelling CV: Your CV should clearly showcase your achievements in product leadership, particularly in managing significant portfolios. Use quantifiable metrics to demonstrate your impact, such as revenue growth or cost optimisation in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for product excellence and financial stewardship. Discuss how your vision aligns with the company's objectives and how you can drive innovation within their collections division.
Highlight Relevant Skills: Make sure to emphasise your analytical capabilities, leadership skills, and experience with financial metrics. Provide examples of how you've used data to inform decision-making and improve product performance in past roles.
How to prepare for a job interview at Experian Group
✨Showcase Your Industry Knowledge
Make sure to demonstrate your deep understanding of the collections market during the interview. Discuss current trends, regulatory frameworks, and how they impact product strategy. This will show that you are not only knowledgeable but also passionate about the field.
✨Highlight Your Leadership Experience
As a Product Director, you'll need to lead and inspire teams. Be prepared to share specific examples of how you've successfully managed teams in the past, particularly in high-stakes environments. This will help convey your capability to drive cross-functional collaboration.
✨Discuss Financial Acumen
Since this role involves overseeing a $50 million portfolio, it's crucial to discuss your experience with financial metrics and P&L responsibilities. Prepare to explain how you've optimised costs and driven revenue growth in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about challenges you've faced in product management and how you navigated them. This will help illustrate your ability to handle complex situations effectively.
