Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage reservations efficiently.
- Company: Join Sofitel London St James, where luxury meets playful indulgence in hospitality.
- Benefits: Enjoy competitive salary, discounts, free stays, and wellness initiatives.
- Why this job: Be part of a high-performing team that values diversity and professional growth.
- Qualifications: Fluency in French and experience with hotel booking systems are essential.
- Other info: Embrace global growth opportunities and make a positive impact through corporate social responsibility.
The predicted salary is between 30000 - 42000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specializes in transforming stays into enchanting tales.
An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.
Responsibilities:
- Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
- Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
- Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
- Interact with guests to assist with reservation inquiries, provide information about the hotel’s offerings, and resolve any issues or concerns promptly.
- Work closely with other departments, such as Front Office and Sales, to optimize room inventory, maximize revenue, and enhance the overall guest experience.
- Generate and analyze reservation reports to identify trends, monitor performance, and implement strategies for improvement.
Qualifications:
- Entitlement to work in the UK is mandatory for this position.
- Being fluent in French is a strong skill for this role.
- Technical knowledge of hotel booking systems, including Opera.
- Excellent communication and interpersonal skills.
- A high standard of personal presentation with confident, professional and welcoming personality.
- Proven track record of delivering exceptional customer service.
- Attention to detail and a commitment to maintaining high standards.
Additional Information:
- Competitive Salary, Financial Incentives and a Loyalty bonus of £1,300 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Reservations Supervisor employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the Sofitel brand and its values. Understanding their commitment to luxury and exceptional service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of hotel booking systems, particularly Opera. Being able to discuss your technical skills confidently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have in leading teams or training staff. The role requires motivating others, so sharing specific examples of how you've successfully managed a team will showcase your leadership abilities.
✨Tip Number 4
If you're fluent in French, make sure to emphasise this skill during your interactions. It’s a strong asset for the role and can significantly enhance the guest experience, making you a more attractive candidate.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Supervisor position. Understand the key responsibilities and qualifications required, such as excellent communication skills and technical knowledge of hotel booking systems.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and reservations management. Emphasise any previous roles where you led a team or improved service delivery, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Sofitel's commitment to luxury service. Mention specific examples of how you've delivered exceptional customer service in the past.
Highlight Language Skills: If you are fluent in French, be sure to mention this prominently in your application. Language skills are a strong asset for this role and can set you apart from other candidates.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Reservations Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to resolve issues promptly and effectively.
✨Demonstrate Leadership Qualities
This role involves leading a team, so it's important to convey your leadership style. Discuss any experience you have in training or motivating others, and how you foster a positive team environment that aligns with the company's values.
✨Familiarise Yourself with Hotel Booking Systems
Technical knowledge of hotel booking systems like Opera is crucial. Brush up on your understanding of these systems before the interview, and be ready to discuss how you've used them in past positions to manage reservations efficiently.
✨Emphasise Attention to Detail
Attention to detail is vital in this role. Prepare to talk about how you ensure accuracy in reservations and how you handle special requests. Providing examples of how your meticulous nature has positively impacted guest experiences will set you apart.
