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- Tasks: Support end-users with tech issues and manage IT systems in a dynamic environment.
- Company: Join the UK's leading online bullion dealer, known for exceptional service and rapid growth.
- Benefits: Enjoy up to 30% bonus, 25 days holiday, and access to private healthcare services.
- Why this job: Be part of a tech-savvy team driving digital transformation in a thriving business.
- Qualifications: Knowledge of Windows, networking, Azure, Office365, VoIP, CCTV, and cybersecurity is essential.
- Other info: This is a full-time, permanent role based in our Birmingham head office.
The predicted salary is between 30000 - 42000 £ per year.
Bonus of up to 30% of base, paid twice yearly, dependent on Company performance. ~25 days holiday (with the option to buy more). ~ Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more! ~ Cycle to work scheme ~ Staff discounts on bullion and jewellery products. Please note: this is a full time, permanent, office based role from our Birmingham head office. Are you ready to join the UK’s leading online bullion dealer in a role that combines technical expertise with real business impact? As we continue our international expansion and digital transformation, we’re seeking a skilled IT Support Specialist to join our growing technology team. You will report to, and work with, the Head of IT & Infrastructure to build, maintain, and support our IT systems. Support end-users with technical issues across software, hardware, and connectivity. Manage end-user accounts and devices. Maintain and monitor out CCTV systems. Document and review our operating procedures. Assist the IT team with on-going projects. Understanding that your job is to support your colleagues, you will be driven to find pragmatic solutions to the business problems presented to you, utilising our technology infrastructure to its full advantage. You will endeavour to fully comprehend the tasks you are undertaking, building relationships across the business to foster a deep understanding of the impact of your work. An understanding of Microsoft Windows 10/11 configuration and management. An understanding of WAN and LAN networking technologies. An understanding of Microsoft Azure and Office365 An understanding of VoIP phone systems An understanding of CCTV technologies An understanding of business based cyber security Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.
IT Support Specialist - Full time employer: Bullion By Post
Contact Detail:
Bullion By Post Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Full time
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11, Azure, and VoIP systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues. Being able to demonstrate your problem-solving skills and how you support end-users will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the company's mission and growth. Research Jewellery Quarter Bullion Ltd and be ready to express how your skills can contribute to their international expansion and digital transformation efforts.
We think you need these skills to ace IT Support Specialist - Full time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows 10/11, Azure, and Office365. Emphasize any previous roles where you supported end-users and managed technical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your understanding of WAN/LAN networking and VoIP systems, and how they can benefit the team.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your ability to find pragmatic solutions and your commitment to supporting colleagues.
Research the Company: Familiarize yourself with Jewellery Quarter Bullion Ltd and its position in the market. Understanding their business model and values will help you tailor your application and demonstrate your genuine interest in joining their team.
How to prepare for a job interview at Bullion By Post
✨Show Your Technical Expertise
Be prepared to discuss your knowledge of Microsoft Windows 10/11, Azure, Office365, and networking technologies. Highlight specific experiences where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Skills
Share examples of how you've tackled business problems using technology. Emphasize your ability to find pragmatic solutions and support your colleagues effectively.
✨Understand the Company Culture
Research Jewellery Quarter Bullion Ltd and its commitment to customer service and transparent pricing. Show that you align with their values and are excited about contributing to their growth.
✨Prepare Questions for the Interviewers
Think of insightful questions regarding the IT team's ongoing projects or the company's digital transformation. This shows your interest in the role and helps you understand how you can contribute.
