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- Tasks: Manage daily operations and oversee projects in a bustling retail and leisure environment.
- Company: Join a dynamic team at one of the UK's top retail destinations.
- Benefits: Enjoy a competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Lead exciting projects and make a real impact in a fast-paced setting.
- Qualifications: Experience in operations management, PPM systems, and project delivery is essential.
- Other info: Ideal for proactive individuals ready to thrive in a high-energy environment.
The predicted salary is between 36000 - 60000 £ per year.
Be at the heart of one of the UK’s most dynamic retail and leisure destinations. We’re looking for an experienced Operations Manager to join the team at a thriving and ever-evolving retail and leisure scheme. With a focus on delivering operational excellence across a complex, high-footfall environment, this is an exciting opportunity for a hands-on leader with a strong background in property operations and project delivery.
About the Role:
As Operations Manager, you’ll play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, you’ll ensure the site runs like clockwork—safe, efficient, and welcoming for visitors and occupiers alike. You’ll work closely with contractors, stakeholders, and internal teams to ensure standards are maintained and enhanced, with a strong emphasis on health and safety, compliance, and service delivery.
Key Responsibilities:
- Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.
- Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.
- Ensure full compliance with health & safety regulations, statutory obligations, and industry best practices.
- Manage and supervise external contractors, ensuring service level agreements are met.
- Collaborate with the wider centre management team to ensure the smooth day-to-day running of the destination.
- Monitor building performance, implement operational improvements, and support sustainability initiatives.
- Support strategic planning and budgeting for operational activities and capital works.
- Build positive working relationships with retailers, leisure operators, and stakeholders on site.
What We’re Looking For:
- Proven experience in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.
- Strong understanding of Planned Preventative Maintenance (PPM) systems and processes.
- Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.
- Excellent contractor management and compliance knowledge.
- Budget management experience.
- Strong organisational and problem-solving skills, with a proactive and solutions-focused mindset.
- IOSH/NEBOSH qualification and/or IWFM membership preferred.
Why Join Us?
- Be part of a dynamic and expanding scheme with a strong vision for the future.
- Competitive salary and benefits package.
- Exciting, hands-on role where no two days are the same.
- Opportunities for growth, development, and project leadership.
- Work with a passionate team in a fast-paced, high-energy environment.
Are you ready to lead operations at one of the region’s premier destinations? Please send your CV to sally.ridgway@foundationrecruitment.com or call 07702911023.
Operations Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the retail and leisure sectors. Attend industry events or join relevant online forums to connect with people who might have insights into the Operations Manager role at our company.
✨Tip Number 2
Familiarise yourself with the latest trends in property operations and project management. Being knowledgeable about current best practices will help you stand out during discussions with our team.
✨Tip Number 3
Prepare to discuss your experience with Planned Preventative Maintenance (PPM) systems in detail. We value candidates who can demonstrate a strong understanding of these processes and how they contribute to operational excellence.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past challenges you've faced in operations management. We appreciate candidates who can think on their feet and provide effective solutions.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or facilities management, particularly within retail or leisure environments. Emphasise your skills in managing projects, compliance, and contractor relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence. Mention specific examples of how you've successfully managed projects or improved operational performance in previous roles.
Highlight Relevant Qualifications: If you have an IOSH/NEBOSH qualification or IWFM membership, be sure to mention these in your application. They are preferred qualifications for this role and can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in past roles. Highlight your organisational skills and proactive approach to problem-solving, as these are key attributes for the Operations Manager position.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed, especially those involving refurbishments or fit-outs. Highlight your role in ensuring compliance with health and safety regulations and how you overcame challenges during these projects.
✨Demonstrate Your Knowledge of PPM Systems
Since the role requires a strong understanding of Planned Preventative Maintenance, be ready to explain your experience with PPM systems. Discuss how you've implemented these processes in previous roles to enhance operational efficiency.
✨Emphasise Your Contractor Management Experience
Talk about your experience managing external contractors and ensuring service level agreements are met. Provide examples of how you've built positive relationships with contractors and stakeholders to achieve operational goals.
✨Prepare Questions About Operational Improvements
Show your proactive mindset by preparing insightful questions about the company's current operational challenges and sustainability initiatives. This demonstrates your interest in contributing to their success and your strategic thinking abilities.
