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For Companies At a Glance
- Tasks: Manage customer enquiries, process orders, and coordinate logistics for tool and plant hire.
- Company: Join a well-established company specialising in tool and plant hire with a supportive team.
- Benefits: Enjoy a competitive salary, pension, staff discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team, enhance your career, and make a real impact in the industry.
- Qualifications: 1+ years in a similar role, experience with Syrinx software, and a valid UK driving licence required.
- Other info: Physical capability to assist customers with loading/unloading is important.
The predicted salary is between 23400 - 39000 £ per year.
An exciting opportunity has arisen for a Hire Desk Controller with experience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
- Handling incoming enquiries from customers by phone, email, and in person.
- Processing orders efficiently, ensuring all related documentation is completed accurately.
- Coordinating with the workshop to confirm availability of equipment for hire.
- Organising logistics and scheduling drivers for timely deliveries and collections.
- Maintaining compliance with internal procedures and hire contract processes.
- Assisting customers with loading/unloading where required (physical capability is important).
- Supporting other operational duties as assigned by management.
What we are looking for:
- Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role.
- Must have experience in tool and plant hire.
- Strong working knowledge of Syrinx hire software.
- Skilled in IT.
- Valid UK driving licence.
What’s on offer:
- Competitive salary
- Company pension
- Staff discounts
- Ongoing training and development
- Opportunities for progression
- Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Hire Controller employer: Additional Resources Ltd.
Contact Detail:
Additional Resources Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with Syrinx hire software, as it's a key requirement for the role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Network with professionals in the tool and plant hire industry. Attend local events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss your previous experience in detail during the interview. Be ready to share specific examples of how you've handled customer enquiries, processed orders, and coordinated logistics in your past roles.
✨Tip Number 4
Showcase your physical capability and willingness to assist customers with loading/unloading. This aspect of the job is important, so be prepared to discuss how you can contribute to this part of the role effectively.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tool and plant hire. Emphasise your previous roles as a Hire Desk Controller or similar positions, showcasing specific achievements and responsibilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key requirements of the role. Mention your experience with Syrinx hire software and your ability to manage hire documentation efficiently. Use specific examples to demonstrate your skills and how they will benefit the company.
Highlight Customer Service Skills: Since the role involves handling customer enquiries across various channels, make sure to highlight your customer service experience. Provide examples of how you've successfully managed customer interactions and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hire Desk Controller position.
How to prepare for a job interview at Additional Resources Ltd.
✨Know Your Hire Software
Make sure you have a solid understanding of Syrinx hire software, as it's crucial for the role. Be prepared to discuss your experience with it and how you've used it to streamline processes in previous positions.
✨Demonstrate Customer Service Skills
As a Hire Desk Controller, you'll be handling customer enquiries across various channels. Prepare examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities, especially when coordinating logistics and scheduling. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously.
✨Be Ready for Practical Questions
Since physical capability is important for assisting customers with loading/unloading, be ready to discuss your physical fitness and any relevant experiences. This will show that you're not only capable but also willing to go the extra mile for customers.
