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- Tasks: Coordinate service administration for warranty products and support engineers.
- Company: Join a friendly team in Wokingham focused on customer service excellence.
- Benefits: Enjoy a hybrid work model with flexible office days and a supportive environment.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: No specific experience required; just bring your organizational skills and enthusiasm!
- Other info: Work hours are Monday to Friday, 8:30 AM to 5 PM.
The predicted salary is between 30000 - 42000 £ per year.
My Client in Wokingham is looking to recruit a Service Co-ordinator to join their friendly team to co-ordinate the Service Administration activity of products under warranty. Supporting and co-ordinating engineers, ordering and organising parts. This can be a hybrid role, ideally based 3 days in the office. The hours of work are 8.30 to 5pm Monday to Friday. Main Accountabilities: Coordinate Internal Service Repair Activity Coordinate On-Site Service Activity Coordinate Service Delivery Administration Service Inventory Planning Issue Purchase Orders to vendors Responsibilities: Issue paperwork to customers, Service Engineers and Subcontractors. Own complete repair service admin process through to billing Liaise with Customers, Operations and Service Centres in other Regions regarding the repair. Ensuring the customer owned product is transferred in a timely manner and returned to the customer upon completion. Liaise with Technical Support and Service Planners to identify and secure the required parts for each repair ahead of the product being returned. Communicate cost of parts and timing of non-warranty repairs to customers (via written quotation) and subsequent invoicing. Liaise with Service Engineers and Subcontractors to obtain updates on Customer Repairs and pro-actively provide feedback to customers Ensure the …
Service Co-ordinator employer: Austin Clark Recruitment Limited
Contact Detail:
Austin Clark Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the company. Understanding their warranty processes and service delivery will help you stand out during discussions.
✨Tip Number 2
Highlight any previous experience in service coordination or administration roles. Be ready to discuss how you've successfully managed similar tasks, such as coordinating repairs or liaising with customers.
✨Tip Number 3
Demonstrate your organizational skills by preparing examples of how you've effectively managed multiple priorities in a fast-paced environment. This role requires juggling various tasks, so showing your ability to stay organized is key.
✨Tip Number 4
Be proactive in your communication style. Since the role involves liaising with different stakeholders, showcasing your ability to communicate clearly and effectively will be crucial in making a positive impression.
We think you need these skills to ace Service Co-ordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Co-ordinator position. Understand the key responsibilities and accountabilities, as this will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in service administration, coordination, or customer support. Use specific examples that demonstrate your ability to manage service delivery and liaise with various stakeholders.
Showcase Communication Skills: Since the role involves liaising with customers, engineers, and subcontractors, make sure to showcase your strong communication skills. Provide examples of how you've effectively communicated in past roles, especially in written formats.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Service Co-ordinator role. Mention your enthusiasm for the position and how your skills align with the company's needs, particularly in coordinating service activities.
How to prepare for a job interview at Austin Clark Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of the Service Co-ordinator role. Familiarize yourself with the responsibilities such as coordinating service activities, managing paperwork, and liaising with customers and engineers. This will help you answer questions confidently.
✨Show Your Organizational Skills
Since the role involves coordinating various activities, be prepared to discuss your organizational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Prepare for Customer Interaction Scenarios
You will need to communicate effectively with customers regarding repairs and costs. Think of scenarios where you had to handle customer inquiries or complaints and how you resolved them. This will demonstrate your communication skills and customer service orientation.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for service coordination, or how success is measured in this position. This shows that you are engaged and serious about the opportunity.
