Business Support Team Leader

LB Group Ltd is a leading, UK Top 75 Accountancy firm. With a heritage spanning over 60 years, we have more than 430 staff members based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

The post holder will be expected to operate in line with our workplace values “RIALTO”.

Respect, Integrity, Aspire, Learn, Teamwork and Ownership. LB Group appreciates all its employees with people at the heart of what we do, to ensure we are authentic, warm and relatable to those we serve.

Purpose of the Role

Due to continued growth, LB Group is recruiting for an energetic Team Leader to come and join the Business Support team inour Stratford office , travel is expected to our Chelmsford office and adhoc travel to all our office locations throughout Essex, Suffolk, Surrey and Kent. (Travel costs reimbursed when not based in Stratford office).

This is an essential role to the success of LB Group, you will provide support to our client facing teams, our external clients and all colleagues. Reporting to the Business Support Manager, you will oversee the daily operations of the business support team across sites, ensuring high-quality administrative and office management support.

**Please only apply if you can work full time in the Stratford office (no home working).

Accountabilities

The role demands excellent organisational skills, leadership capabilities and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.

Operational Management:

• Oversee the daily operations of a business support team, including workload management and delegation of tasks.
• Working alongside the team in meeting the day to day demands by taking a hands-on approach in delivering the support service requests.
• Ensure that all administrative processes are efficient and meet the firm’s standards and regulatory requirements.
• Monitor and improve workflows and implement best practices to enhance productivity.

Client Service:

• Serve as a point of escalation for client queries and issues, ensuring prompt and effective resolution.
• Maintain strong relationships with clients and internal stakeholders to support the firm’s business objectives.

Process Improvement:

• Identify areas for process improvement and lead initiatives to streamline operations and reduce costs.
• Implement new technologies and systems to enhance the efficiency of business support functions.

Compliance and Risk Management:

• Ensure that all business support activities comply with legal and regulatory requirements.
• Monitor risk management policies and procedures to mitigate potential risks.

Performance & Resource Management:

• Manage the performance and development of your team to meet department objectives
• Manage resource allocation to ensure adequate support for all departments within the firm.

Reporting and Analysis:

• Supporting the Business Support Manager to prepare regular reports on team performance, client service metrics, and operational efficiency.
• Analyse data to identify trends and make data-driven decisions to improve service delivery.

Skills / Qualifications

You will have the skills and ability to prioritise your own workload whilst maintaining a high attention to detail. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent attention to detail
• Strong problem-solving skills.
• Excellent organisational and time management.
• Effective communication and interpersonal.
• Ability to work independently and collaboratively in a team environment.

Core Benefits

At LB Group, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

23 days holiday (FTE) plus Bank Holidays (Sept-Aug).

Opportunity to purchase 3 extra days holiday per year.

Auto enrolment Pension Scheme with True Potential (3% employer / 5% Employee)

Death in Service.

Professional membership support

Paycare – claim money back for Dental / Optical / Professional Therapies

Dress for your Diary Policy.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

LB Group is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.