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- Tasks: Manage day-to-day courier resources and ensure timely deliveries.
- Company: Join CitySprint, a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowance, birthday leave, wellness programmes, and high-street discounts.
- Why this job: Be part of a dynamic team driving growth in a fast-paced environment with a focus on service excellence.
- Qualifications: Previous transport industry experience and strong organisational skills are essential.
- Other info: Candidates must undergo a DBS check as part of the recruitment process.
The predicted salary is between 27572 - 27572 £ per year.
Operations Controller | Southampton | Permanent
Salary: £27,572
Hours: 40 Hours per week
Shifts: Monday to Friday anytime between 07:00 am to 19:00 pm.
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money.
- Travel for cheaper with interest-free season ticket loans (available after a year’s service).
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure top-notch Operations Controllers to ensure we continue growing and improving every day. This is where you come in!
We are looking to recruit an Operations Controller to join our team in Southampton. As an Operations Controller, you will manage all day-to-day courier resources to maximize efficiencies across the network adhering to customer SLA’s and Health and Safety Parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue. A successful Operations Controller manages the day-to-day resources within the Service Centre, supporting the Service Centre Manager/ Operations Manager to positively contribute to the overall success of the Service Centre. Delivering and managing efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
- Direct communications, relating to designated courier workload, courteously and efficiently at all times.
- Monitoring of jobs through to POD and completion with priority on platinum customers.
- Implementing and maintaining Service Level Agreements (both customer and service centre specific).
- Proactively keeping clients and fellow employees informed of any delays or issues.
- Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
- Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources.
The key skills we need you to have for the role include:
- Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
- Be highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit, we would love to hear from you!
Operations Controller(Transport Controller) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Operations Controller role. Understanding the day-to-day tasks, such as managing courier resources and maintaining service level agreements, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research CitySprint's company values and recent developments in the courier industry. Being able to discuss how your personal values align with theirs and showing awareness of industry trends can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to manage customer expectations and communicate effectively. Highlighting specific instances where you've exceeded expectations will illustrate your suitability for the role.
✨Tip Number 4
Network with current or former employees of CitySprint if possible. They can provide valuable insights into the company culture and the expectations for the Operations Controller role, which can help you tailor your approach during the application process.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport or operations management. Emphasise skills such as customer service, organisation, and communication, which are crucial for the Operations Controller role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet their requirements and align with their company values.
Highlight Relevant Achievements: In both your CV and cover letter, include specific achievements that showcase your ability to manage resources efficiently and exceed customer expectations. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the Operations Controller position.
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, make sure to research CitySprint thoroughly. Understand their values, mission, and recent developments in the courier industry. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Organisational Skills
As an Operations Controller, being organised is key. Prepare examples from your past experiences where you successfully managed resources or improved efficiency. Highlighting these skills will show that you are well-suited for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage delays or communicate effectively with clients and couriers. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you would maintain clear communication with clients and team members. Use specific examples to illustrate your ability to convey information professionally and courteously.
