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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve operational and customer service goals.
- Company: Join DPD, the UK's sustainable delivery leader with a £2 billion turnover.
- Benefits: Enjoy perks like birthday leave, enhanced parental packages, and discounted shopping.
- Why this job: Be part of a supportive culture that values growth, ethics, and social responsibility.
- Qualifications: Experience in fast-paced operations and strong people management skills required.
- Other info: Opportunities for career progression and personal development await you!
The predicted salary is between 39600 - 55440 £ per year.
Company Description
Contract Type: Permanent
40 Hours Per Week
Salary: Circa £39600 plus bonus
Location: DPD Bournemouth, Vulcan Way, Ferndown, BH21 7BU
Days of Work: Monday to Friday
Hours of Work: 8am - 5pm
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again! DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service, and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards, and ISO operating procedures specific to own areas of accountability.
Other key accountabilities will be:
- Ensure company target for Premium Service is achieved
- Ensure there are zero Exceptions
- Ensure company target for Collection Service is achieved
- Ensure company target for Delivery ETAs is achieved
Qualifications
What we’re looking for:
- You will have experience in a fast-paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high-performing team, ideally within a Transport Setting.
- You will have strong communication skills with the ability to inspire, motivate, and manage a team.
- Decisive and effective decision-making, problem resolution, and time management skills.
- Demonstrate high levels of resilience, self-motivation, and flexibility.
- Excellent computer skills with the ability to use Google Chrome applications.
- The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
- You will be highly vigilant to any unscrupulous activity, taking swift and appropriate action.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business; without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Shift Manager - Customer Experience employer: DPD Group UK
Contact Detail:
DPD Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Customer Experience
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. During your interactions, whether in interviews or networking, demonstrate how your personal values align with these principles to show that you're a great cultural fit.
✨Tip Number 2
Highlight your experience in fast-paced environments, especially in transport or logistics. Be ready to share specific examples of how you've successfully managed teams and met operational targets, as this will resonate well with the hiring managers.
✨Tip Number 3
Prepare to discuss your problem-solving skills and decision-making processes. Think of scenarios where you had to make quick decisions under pressure, as this role requires resilience and effective time management.
✨Tip Number 4
Showcase your analytical skills by discussing your experience with data reporting and analysis. Being able to interpret data effectively is crucial for this position, so be prepared to explain how you've used data to drive improvements in previous roles.
We think you need these skills to ace Shift Manager - Customer Experience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Shift Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in fast-paced operations and people management. Provide specific examples of how you've motivated and led teams, particularly in a transport or logistics setting.
Showcase Your Skills: Make sure to mention your strong communication skills, decision-making abilities, and proficiency in data analysis. Use concrete examples to demonstrate these skills in action.
Align with Company Values: DPD values Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at DPD Group UK
✨Showcase Your People Management Skills
As a Shift Manager, you'll need to demonstrate your experience in leading and motivating teams. Prepare specific examples of how you've successfully managed people in a fast-paced environment, focusing on your ability to inspire and resolve conflicts.
✨Understand DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be ready to discuss how you embody these values in your work and how they align with your management style.
✨Prepare for Operational Challenges
Think about potential operational challenges you might face in this role and how you would address them. Be prepared to discuss your decision-making process and provide examples of how you've handled similar situations in the past.
✨Demonstrate Analytical Skills
Since the role requires comprehensive reporting and data analysis, be ready to discuss your experience with data-driven decision making. Bring examples of reports you've created or analyses you've conducted that led to improved operational outcomes.
