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For Companies At a Glance
- Tasks: Become a Customer Advisor, helping customers with their home improvement projects and providing excellent service.
- Company: Join B&Q, a leading retailer dedicated to helping customers create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Flexible shifts available, including weekends and evenings, with a focus on work-life balance.
The predicted salary is between 22000 - 28000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
- Customer Advisor Full Time - 36.75 hours per week
- 3 Month Fixed Term Contract
- Shifts available Monday - Sunday, 7.00am - 10.00pm
- UK Notional hourly rate £13.52 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Retail
Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can help customers will give you an edge during your interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since the role focuses heavily on helping customers, think of examples from your past experiences where you've provided excellent service or resolved issues effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. The job requires shifts that include weekends and evenings, so demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for learning new skills, especially related to home improvement. Mentioning your eagerness to be trained in areas like paint-mixing or stock management can highlight your commitment to the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience related to home improvement.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers with their home improvement projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers, as this is crucial for the role at B&Q.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Familiarise Yourself with B&Q's Values
Research B&Q's commitment to diversity and inclusion, as well as their focus on customer satisfaction. Being able to speak about these values during your interview will show that you're aligned with the company's mission and culture.
