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For Companies At a Glance
- Tasks: Manage customer enquiries and service bookings in a dynamic automotive environment.
- Company: Actio Recruitment connects talent with top automotive companies in Cambridge.
- Benefits: Enjoy a negotiable salary and the chance to work in a vibrant team.
- Why this job: Join a supportive culture where your communication skills can shine and make a difference.
- Qualifications: Strong customer service skills are essential; automotive experience is a plus.
- Other info: Actio is an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
Salary/Rate – Negotiable DOE
Location – Cambridge
About the Role:
Actio Recruitment is supporting our automotive client in Cambridge in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.
Key Responsibilities:
- Handle all service telephone and walk-in enquiries.
- Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
- Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
- Manage the handover and administration of Customer Service Vehicles.
- Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.
- Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.
Requirements:
- Strong customer service and communication skills.
- Experience in a similar automotive role preferred.
- Excellent organisational and time management abilities.
How to Apply: Send your CV to Actio recruitment or apply today!
Actio are an equal opportunities employer and a recruitment agency.
Service Advisor Motor Trade Job employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by the company you're applying to. Understanding their specific offerings will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle enquiries and complaints effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Network with professionals in the automotive sector, either through social media platforms like LinkedIn or local industry events. Building connections can provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Research common software used in service departments, such as workshop loading systems. Familiarity with these tools can give you an edge and demonstrate your readiness to hit the ground running.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer enquiries or service bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're passionate about the Service Advisor role. Mention specific experiences that demonstrate your ability to handle customer dissatisfaction effectively.
Highlight Key Skills: In your application, clearly outline your organisational and time management abilities. Use examples from past roles to illustrate how you've successfully managed multiple tasks or customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at CV-Library
✨Know the Company
Before your interview, do some research on Actio Recruitment and their automotive client. Understanding their values, services, and the specific role of a Service Advisor will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your communication skills and ability to empathise with customers.
✨Be Organised
As a Service Advisor, you'll need excellent organisational skills. During the interview, mention how you manage your time and workload effectively. You could discuss tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face as a Service Advisor, such as dealing with a dissatisfied customer, and prepare your responses to demonstrate your approach and resolution strategies.
