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- Tasks: Lead a team to success and ensure excellent customer satisfaction.
- Company: Join Halfords, the UK's largest automotive service and repair business.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and an uncapped bonus scheme.
- Why this job: Great career progression, training opportunities, and a chance to make an impact.
- Qualifications: Strong leadership skills and experience in customer satisfaction required.
- Other info: Access to hybrid training and potential for further qualifications.
The predicted salary is between 38000 - 42000 £ per year.
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UKs largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, dont delay apply today! £38,000 per annum Average uncapped bonus of £10,800 per year (with potential to earn more) 5 days a week Earn extra with our refer a friend scheme T&Cs Apply. Benefits Include: 5.6 weeks annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream – access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging and motivational, coaching-based approach to team development and able to provide in the moment training. Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPIs Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house systems. Good time management A current valid driving licence Were in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. Were the UKs leading retailer of motoring and cycling products and services, and the UKs largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move. JBRP1_UKTJ
Halfords | Centre Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Halfords | Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry. Highlight any initiatives you took that led to improved customer satisfaction or team performance.
✨Tip Number 2
Familiarize yourself with Halfords' values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially regarding customer experience and team development.
✨Tip Number 3
Prepare to discuss your experience with KPIs and compliance standards. Be ready to explain how you've met or exceeded these metrics in previous roles, as this will show your ability to drive business performance.
✨Tip Number 4
Network with current or former employees of Halfords to gain insights into the company culture and expectations for the Centre Manager role. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Halfords | Centre Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Centre Manager position at Halfords. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Leadership Experience: In your CV and cover letter, emphasize your leadership and team management experience, especially within the automotive industry or similar fields. Provide specific examples of how you've successfully led a team and improved customer satisfaction.
Showcase Customer Focus: Demonstrate your passion for customer experience in your application. Share instances where you have gone above and beyond to ensure customer satisfaction and how you have managed to meet compliance standards.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out to recruiters.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. Highlight your coaching approach and how it has positively impacted customer satisfaction.
✨Demonstrate Customer Focus
Halfords places a strong emphasis on customer experience. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction. This could include handling complaints effectively or implementing new processes that enhanced the customer journey.
✨Know Your KPIs
Understanding key performance indicators (KPIs) is essential for this role. Familiarize yourself with common automotive industry KPIs and be prepared to discuss how you've met or exceeded these in previous positions. This shows your commitment to driving business performance.
✨Prepare for Compliance Questions
Health and safety compliance is a significant aspect of the role. Be prepared to answer questions about your experience with compliance standards and how you ensure your team adheres to them. Providing concrete examples will demonstrate your knowledge and commitment to safety.
