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For Companies At a Glance
- Tasks: Manage relationships with high-value customers and ensure a seamless experience.
- Company: Join a global leader in the crypto space, shaping the future of finance.
- Benefits: Enjoy remote work flexibility, competitive pay, and holiday benefits.
- Why this job: Be part of a passionate team dedicated to exceptional customer service and innovation.
- Qualifications: 2+ years in account management; basic crypto knowledge required.
- Other info: Fluency in additional languages like French, Dutch, or German is a plus.
12 month contract – PAYE £30.05 - £39.41 per hour + holiday pay
Remote Working Position
We are recruiting an exciting role for our global client where you will become a subject matter expert within crypto which will require you to have basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. You will be offering a world-class service and supporting their most valued customers. You will join a high functioning team of support professionals who have a passion for making the customer experience seamless and amazing!
The Role:
- Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
- Provide a best in class experience for customers through effective stakeholder management, task management, decisive prioritisation, and efficient execution.
- Handle requests through to resolution, including collaborating across teams of subject matter specialists.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organisations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Onboard the customer and after understanding their goals, help them understand how to set up, secure, fund and begin using their account.
- Proactively monitor your customers' accounts for any potential issues and when one is identified, either resolve it on their behalf or help them do so.
- Introduce customers to newly released features or products that they may be interested in.
- Educate customers about benefits that they aren't currently taking advantage of, but could be.
- Act as an escalation point for any issues not resolved effectively by the initial support team, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their RM.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in the business.
Required Skills:
- Ability to create a seamless experience for highest value individual and enterprise clients.
- Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organisation.
- Proficiency in English - French, Dutch, and German speaker also a plus.
Account Manager employer: Ntrinsic Consulting
Contact Detail:
Ntrinsic Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends and developments in the crypto space. Being knowledgeable about blockchain technology, staking, and ROI will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the crypto industry through platforms like LinkedIn or relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals for job openings.
✨Tip Number 3
Prepare to demonstrate your customer service skills by thinking of examples from your past experiences where you successfully managed client relationships. Highlighting these scenarios can showcase your ability to create a seamless experience for high-value clients.
✨Tip Number 4
Brush up on your Google Suite skills, especially Slides and Sheets, as these tools are essential for presentation preparation. Being proficient in these applications will help you stand out as a candidate who can effectively communicate and present information.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, especially in fast-paced environments. Emphasise any knowledge of blockchain and crypto, as well as your ability to create seamless customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the crypto industry and your understanding of customer needs. Mention specific examples of how you've successfully managed high-value clients and resolved complex issues.
Highlight Communication Skills: Since fantastic communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively across departments and with stakeholders.
Showcase Adaptability: In your application, illustrate your flexibility and adaptability in previous roles. Highlight experiences where you successfully navigated changes in a fast-paced environment, which is crucial for this position.
How to prepare for a job interview at Ntrinsic Consulting
✨Show Your Crypto Knowledge
Make sure to brush up on your understanding of blockchain, staking, and crypto basics. Being able to discuss these topics confidently will demonstrate your expertise and passion for the industry.
✨Highlight Customer Experience Skills
Prepare examples from your past roles where you successfully managed customer relationships. Focus on how you resolved issues and improved customer satisfaction, as this is crucial for the Account Manager role.
✨Demonstrate Effective Communication
Since the role requires collaboration across teams, practice articulating your thoughts clearly. Be ready to discuss how you've communicated with various stakeholders in previous positions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios related to account management and be prepared to explain your thought process and solutions.
