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- Tasks: Manage partner relationships and ensure their success with our hotel booking platform.
- Company: Join HotelMap, a global tech leader in modernizing hotel bookings for events.
- Benefits: Enjoy competitive salary, 32 days holiday, remote work options, and health insurance.
- Why this job: Be part of a growing team that values your input and offers career growth opportunities.
- Qualifications: Experience in customer success and project management in a tech B2B environment is essential.
- Other info: Ideal for proactive learners who thrive in dynamic, multi-tasking environments.
The predicted salary is between 36000 - 60000 £ per year.
Who are HotelMap? HotelMap is a global technology platform 100% focused on modernising and automating hotel booking in the conference, trade show, and group booking sectors. The HotelMap platform is used by the world’s leading conference and trade show organisers, including Informa, RX Global and DMG Events. The platform operates in over 500 cities worldwide and now includes over 1,000,000 accommodation operators. Position: Partner Success Manager Location: Hybrid / London HQ Why We Are Hiring for This Role As our business grows due to increased sales efforts, we are taking on more partners and events, creating a need for additional Partner Success team members. We’re looking for enthusiastic Success Managers to help us maintain momentum, ensure our partners get the most out of working with us, and continue delivering outstanding results. As we continue to grow, so will the opportunities to grow your role within the business. We’re excited to see where we can go together! What You’ll Be Doing Relationship Management to deliver Partner Success: You will be responsible for the success of our closest partners, helping them deliver brilliant results for their events, and supporting them to drive real organisational change. Event Optimisation: Ensure that our partner’s events are set-up for success, and helping them maximise the number of hotel room bookings through our systems – which is our key KPI. Onboarding: Responsible for onboarding partners to HotelMap quickly and efficiently for all their events. Project/Change Management: Guide and project-manage partners to adopt best practices across their event portfolios. Continuous Improvement: Of processes to maximise efficiency, enabling the team to deliver more with less effort. Prioritise Impact: Regularly assess event and partner health, focusing your efforts on reducing churn and driving maximum success. Become a Product Expert: Gain deep knowledge of HotelMap and your partners’ operations to provide tailored, expert guidance. Coordinate Internal Teams: Work cross-functionally to ensure smooth partner onboarding and ongoing success with their events. Who You Are Customer Success Experience: Proven success in a technology B2B environment. Project Management: Demonstrated experience managing projects, especially in coordinating teams and driving initiatives to completion. Proactive Learner: A commitment to continuous learning and improvement. High Emotional Intelligent (EQ): Ability to read clients’ needs and emotions and respond thoughtfully. Exceptional Communication: Excellent written and verbal communication skills, adept at conveying information clearly and effectively. Highly Structured & Organised: A meticulous approach to managing tasks. Proactive: A self-starter who anticipates issues and addresses them before they become problems, rather than reacting to them. Bonus points if.. Hospitality/Events Experience: You have experience in the hospitality or events industry, giving you insight into our market. Multilingual: You are business fluent in English and possibly other languages. This Role May Not Be for You If… You’re not a fan of wearing multiple hats and handling various aspects of project management. Our Interview Process: Talent Screen – (30 mins) Set-up call with Hiring Manager (30 mins) Role-play Task (60 mins) Final Interview (45 mins) What We Offer: Benefits: Competitve salary to the market, 32 days of holiday (inclusive of UK bank holidays). Health & Wellness: BUPA health insurance after 1-year service. Flexibility: Remote working options with access to our London HQ. Tech: Work with cutting-edge technologies in a flexible, supportive environment. Growth: Professional development opportunities, including a budget for learning and conference attendance.
Customer Success Manager employer: HotelMap™ & Roomcard™
Contact Detail:
HotelMap™ & Roomcard™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with HotelMap's platform and its features. Understanding how the technology works will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in customer success and project management during conversations. Be ready to share specific examples of how you've helped partners or clients achieve their goals in previous roles.
✨Tip Number 3
Prepare to discuss your approach to onboarding and relationship management. Think about strategies you've used in the past to ensure smooth transitions and successful partnerships.
✨Tip Number 4
Showcase your emotional intelligence by practicing active listening and empathy during interviews. Being able to read and respond to the needs of potential partners will set you apart as a candidate.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, project management, and any specific achievements in a technology B2B environment. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the hospitality/events industry. Mention specific examples of how you've driven success in previous roles and how you can contribute to HotelMap's goals.
Showcase Communication Skills: Since exceptional communication is crucial for this role, ensure that your application materials are well-written and free of errors. Consider including a brief example of a successful communication strategy you've implemented in the past.
How to prepare for a job interview at HotelMap™ & Roomcard™
✨Show Your Customer Success Experience
Make sure to highlight your previous experience in customer success, especially in a B2B technology environment. Be ready to share specific examples of how you've helped partners achieve their goals and drive results.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience. Talk about how you've coordinated teams and driven initiatives to completion, particularly in relation to onboarding or optimizing events.
✨Exhibit Emotional Intelligence
During the interview, showcase your ability to read clients' needs and emotions. Provide examples of how you've responded thoughtfully to client situations, as this is crucial for a Partner Success Manager role.
✨Be Prepared for Role-Play Tasks
Since the interview process includes a role-play task, practice scenarios where you might need to onboard a partner or address a client's concerns. This will help you demonstrate your communication skills and problem-solving abilities effectively.
