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- Tasks: Join our team as a Customer Support Advisor, handling orders, queries, and complaints daily.
- Company: We're a growing company based near Cambridge, focused on exceptional customer care.
- Benefits: Enjoy a full-time role with potential for permanent placement and flexible working hours.
- Why this job: Be part of a dynamic team that values accuracy and customer satisfaction in a fast-paced environment.
- Qualifications: Multitasking skills and a customer service background are essential; scientific knowledge is a plus.
- Other info: Work Monday to Friday, 37.5 hours per week, with a supportive team culture.
The predicted salary is between 28800 - 42000 £ per year.
Together with our client based on the outskirts of Cambridge, we are looking for two Customer Support Advisors to join their growing team. One position is permanent and full time, the other is full time and initially on a 12 month FTC for maternity cover, although as they are in a growth phase this could become a permanent position too!
This role forms part of their central customer support team which is the hub of the business. It requires an individual that can multitask, deal with a high volume of work in an effective but accurate manner and one who can provide excellent customer care at all times.
This is a busy function that deals with all customer orders, customer quotations, customer queries and customer complaints via telephone, e-mail and online chats. It requires an understanding that “the more we can do now” and “deliver today”, the better our customers will feel. Tomorrow is too late.
The objective would be to have:
- All orders accurately added to SAP same day
- All quote requests completed for Export and Service as required
- All calls answered within 3 rings
- All web chats answered quickly
- All queries and complaints dealt with the same day they arrive
Key tasks:
- Monitor the Ticketing System as required and as per the rota
- Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
- Be aware at all times on the implications on orders of claim backs or VAT exemptions
- Actively seek to solve “unapproved orders” by chasing payments
- Send pro-forma invoices for payment
- Resolve customer queries and complaints and log the details on the SAP business system
- Chase deliveries from suppliers when required
- Liaise with our freight forwarders to confirm delivery of goods
- Provide support to the field sales team as required
- Answer and respond to telephone calls within the set targets
- Assist customers by getting them the right help they need (technical, service etc)
Key Tasks (other):
- Administer the service maintenance contracts using the instruction guides
- Help customers choose the right product or right group of products to buy
- Seek feedback from accounts to see what errors might be being made so that they can be corrected
- Look for ways in which our customer support team can improve itself or where changes might be needed to make the job easier or more accurate
- Create supplier purchase orders when required
- Work with the Sales and Service Director on specific projects as and when requested
- Create how to process guides for elements of the customer support role as required
- Facilitate the export orders from receipt to despatch
Knowledge/Experience/Ability:
- Ability to multitask
- Excellent telephone manner
- A customer service background in any customer facing environment
- A team player
- Self-motivated
- A scientific background would help but is not essential
Monday to Friday, 37.5 hours per week, Hours between 08:30 and 17:30 each day.
Interested? Apply with your CV and we will be in touch.
Customer Support Advisors employer: Interaction - Cambridge
Contact Detail:
Interaction - Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisors
✨Tip Number 1
Familiarise yourself with SAP or similar order management systems. Understanding how to navigate these platforms will give you a significant advantage during the interview, as you'll be able to demonstrate your ability to handle customer orders accurately and efficiently.
✨Tip Number 2
Brush up on your multitasking skills. Since the role requires managing high volumes of work, practice handling multiple tasks simultaneously in a fast-paced environment. This could involve role-playing scenarios with friends or using time management apps to simulate busy periods.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various customer queries and complaints, and be ready to discuss your approach during the interview. This will show that you are proactive and understand the importance of excellent customer care.
✨Tip Number 4
Research the company and its products. Knowing what they offer and their market position will help you tailor your responses in the interview, demonstrating your genuine interest in the role and the company. It also allows you to ask insightful questions.
We think you need these skills to ace Customer Support Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills like multitasking, effective communication, and problem-solving, as these are crucial for the Customer Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or complaints effectively in the past, demonstrating your ability to provide excellent customer care.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to work under pressure, manage high volumes of work, and your proficiency with systems like SAP if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Interaction - Cambridge
✨Showcase Your Multitasking Skills
During the interview, be prepared to discuss specific examples of how you've successfully managed multiple tasks at once. This role requires juggling various customer queries and orders, so demonstrating your ability to handle a busy workload will impress the interviewers.
✨Demonstrate Excellent Communication
Since this position involves a lot of customer interaction, it's crucial to exhibit a friendly and professional telephone manner. Practice answering common customer queries and complaints clearly and concisely, as this will reflect your suitability for the role.
✨Familiarise Yourself with SAP
Understanding the basics of the SAP business system can give you an edge in the interview. If you have prior experience with similar systems, be sure to mention it, and if not, consider doing a bit of research to show your willingness to learn.
✨Emphasise Teamwork and Self-Motivation
This role is part of a central team, so highlighting your ability to work well with others while also being self-motivated is key. Share examples of how you've contributed to team success in previous roles and how you take initiative when working independently.
