Employee Support Assistant

We are currently recruiting a passionate and hard-working individual to help make a positive difference and provide first-class support to our Alzheimer's Society staff. Our Employee Support Assistant is part of our People Operations team and the first point of contact for Alzheimer's Society employees requiring support with systems and processes that are part of working for the society, from joining to leaving.

We provide advice and guidance on policies and processes, making things easier and clearer for everyone as we deliver our work for people affected by dementia. This role ensures that we are safeguarding our employees, volunteers, those who engage with our services and the organisation through a strong emphasis on compliance.

Duties and responsibilities:

• Process and monitor Criminal Record Checks for our employees and contractors.
• Process employee changes, following relevant procedures.
• Update and enter information on various systems, ensuring a high level of data quality is maintained.
• Monitor data reports and ensure compliance with key processes.
• Work collaboratively with our wider teams, including our Talent Acquisition, People Partnering, IT, and Payroll.
• Signposting employees and managers to relevant policies and information.
• Comply with data protection regulations.
• Undertake other duties or projects commensurate with the nature and grade of this post as required.

About you:

• Be able to always deliver first-class customer service, understanding that Alzheimer's Society employees are the customers of our team.
• Have a keen eye for detail with previous experience in an administration role.
• Be comfortable working in a collaborative team, looking to share ideas and ways to improve our processes.
• Be comfortable using Microsoft Office software such as Word and Excel, as well as other bespoke IT packages.
• Understand the sensitive nature of data that we deal with and, as such, adhere to a strict level of confidentiality.
• Be organised and able to structure your workload according to deadline requirements.
• Be comfortable working within a culture of inclusion and collaboration.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our hiring process aims to ensure fairness and consistency to select the best candidate for this role. All our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds.

We try to avoid closing roles early where possible; however, if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with. Due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work-life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.