Anti-Social Behaviour Coordinator

Hours of Work: 35 per week

Closing date: 27th April

Interviews: TBC

At MSV Housing, we are committed to making sure our customers have good quality safe homes and our ASB Coordinator is key to making this happen. We are looking to recruit an enthusiastic individual to join our established team. Reporting to our ASB Team Leader, our ASB Coordinator plays a crucial part in addressing and resolving issues of anti-social behaviour, working to create safer and more pleasant environments for our residents. They provide day-to-day admin and support for the Anti-Social Behaviour Team, in collaboration with teams across MSV and with external agencies. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our ASB Coordinators do:

• Take full details and prioritise initial reports of ASB, domestic abuse and hate crime that are referred to the ASB Team before assigning to an ASB Officer.
• Deal with incoming and outgoing ASB calls.
• Investigate and respond to reports of anti-social behaviour.
• Work with partner agencies, including the police and local authorities, to develop and implement effective solutions.
• Provide support and guidance to victims and witnesses of anti-social behaviour.
• Maintain accurate records and prepare reports on anti-social behaviour cases.
• Contribute to the development of strategies and initiatives to prevent and reduce anti-social behaviour.

What we are looking for:

• Good standard of education with a minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English.
• Good standard of IT skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A problem-solving approach.
• A commitment to promoting community safety and well-being.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the role informally, please contact Louise Shackcloth, ASB Manager, on 0161 772 2164. Interviews are scheduled to take place on 28th March 2025; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We are passionate about inclusion and we would love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.