Asset Manager

Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency, Letting Agency and New Homes in Harpenden, Welwyn Garden City, Berkhamsted, Hitchin and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City.

At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs – nothing is classed as standard, and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of our brand throughout Hertfordshire.

We have been recognised by the Sunday Times for 4 consecutive years in their Best 100 Medium Companies to Work For list, being proud recipients of 1st place in the Property Sectors best company to work for in the UK. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales.

The Role

Co-ordination and responsibility for all lettings transactions, from point of tenancy agreed to tenancy commencement. This will be including subsequently dealing with renewals where appropriate. To protect the Lettings business from a legal and compliance perspective, ensuring the department meets all industry and company expectations. To assist with Compliance Auditing and Property management as required sharing duties as required and allocated by the Head of Asset Management.

Responsibilities

• Deal with maintenance issues reported in a timely manner.
• Maintain records of works orders in CRM System, of issues reported and subsequent action taken.
• Log all notes on CRM System.
• Ensure details of telephone conversations and copies of correspondence are stored in relevant works order on CRM System.
• Ensure gas safety checks are up to date.
• Ensure electrical safety checks are up to date.
• Arrange inventories, check in and check out appointments.
• Dealing with, and acting upon, any issues with the check-out reports.
• Advising utility companies of meter readings.
• Negotiating and co-ordinating renewal contracts as and when required.
• Carrying out routine property inspections 1 day per week to managed properties and reporting back to landlords.
• Attending properties to allow access for contractors as and when required.
• Coordination of estimates and undertaking of repairs by contractors.
• Instruct repairs where authorised.
• Ensure all contractors used and recommended have provided details of their up-to-date insurance provisions.
• Provide regular progress reports to Landlords and Tenants regarding maintenance issues and action being taken to resolve.

Working Profile

Hybrid (3 days in office with 2 days working from home). Monday to Friday – 8.30am to 6.00pm.

Additional Benefits Package

Including 28 days holiday inclusive of Bank Holidays, additional day off on your Birthday, external 1-2-1 business coaching, competitions, company parties, Monthly lunches, end of month drinks provided by the business and company subsidised eye tests.