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- Tasks: Lead and manage ASDA Travel Money bureaus, ensuring top-notch customer service.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy 25 days holiday, employee discounts, life insurance, and flexible working hours.
- Why this job: Join a dynamic team, make a real impact, and enhance customer experiences daily.
- Qualifications: Passion for leadership, excellent communication skills, and a drive for exceptional customer service.
- Other info: Full UK driving license required; flexible shifts between 8.30am – 8pm.
The predicted salary is between 21800 - 26800 £ per year.
Field Based Bureau Manager – ASDA Travel Money
Job Type: Permanent, Full Time
Hours per week: 37.5 hours
Salary: £26,812
Location: Covering within the London and Burgh Heath ASDA Travel Money bureaus. You must have a UK full driving license and the capability to travel within these locations.
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between 8.30am – 8pm, Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits:
- 25 days plus bank holidays pro-rata
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Season Ticket Loan/Ride to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Field Based Bureau Manager.
As an integral part of ASDA Travel Money, you will be covering three of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.
What will you be doing?
- You will take ownership for the larger management of each site and use your experience to drive results and productivity.
- Ensuring each team of Travel Service Partners strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money.
- Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
- Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX request and deliveries.
- Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.
What do I need to have?
- A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
- Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 – You’ll be invited to a face-to-face interview to meet with the Area Manager. We’ll delve deeper into your experience and assess your suitability and background in relation to the roles and its core objectives. There’ll be plenty of time for you to assess us equally and ask lots of questions to ensure this role is right for you too. Given you’d be working with vast amounts of money on a regular basis there’ll also be a small numerical test too that you’ll complete.
- Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest Field based Bureau Manager. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bureau Manager employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and economic factors will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team to achieve targets or improved customer service.
✨Tip Number 3
Practice your communication skills, as this role requires excellent interaction with both customers and team members. Consider role-playing common customer scenarios to enhance your ability to handle various situations effectively.
✨Tip Number 4
Research Travelex's values and mission statement. Understanding their commitment to customer service and operational compliance will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
We think you need these skills to ace Bureau Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Emphasise any previous roles where you led a team or improved customer satisfaction, as these are key aspects of the Bureau Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and delivering exceptional customer service. Use specific examples from your past experiences to demonstrate how you can contribute to Travelex's goals.
Highlight Relevant Skills: Focus on skills that align with the job description, such as communication, leadership, and problem-solving. Mention your ability to mentor and motivate a team, as well as your understanding of compliance and regulatory standards.
Prepare for the Interview: Research common interview questions for management roles and prepare your answers. Be ready to discuss your approach to customer service and how you would handle various scenarios in a busy bureau environment.
How to prepare for a job interview at Travelex Limited
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you encourage others to achieve their best.
✨Understand Customer Service Excellence
Travelex places a high value on customer service. Be ready to discuss what exceptional customer service means to you and provide examples of how you've delivered it in previous roles. Highlight your understanding of the impact of good versus poor service.
✨Prepare for the Numerical Test
Since you'll be handling large amounts of money, expect a numerical test during the interview. Brush up on your basic maths skills and practice calculations related to currency exchange to ensure you're confident and accurate.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture at Travelex. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
