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- Tasks: Manage ICT systems across multiple hotels, ensuring seamless IT operations and guest satisfaction.
- Company: Join Imperial London Hotels, a family-owned group with over 180 years of hospitality experience.
- Benefits: Enjoy 28+ holidays, free meals, discounts, and wellness support including counselling and fitness programmes.
- Why this job: Be part of a dynamic team driving tech innovation in a historic hotel group with a strong culture.
- Qualifications: 3-5 years in IT operations, with expertise in hospitality systems and relevant certifications preferred.
- Other info: Opportunities for training, development, and career progression within the company.
The predicted salary is between 36000 - 60000 £ per year.
Information and Communication Technology at Imperial London Hotels Group based at The Royal National. 40 Hours - £45,000.00 + Benefits.
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel, and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for an Assistant ICT Manager. The ICT Assistant Manager (Cluster Role) will have in-depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property. The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.
Key responsibilities:
- ICT Infrastructure & System Management
- Cluster IT Strategy & Coordination
- Support & Troubleshooting
- Network & Security Management
- IT Budgeting & Asset Management
- Compliance & Standards
Must have:
- Minimum 3-5 years of experience in IT operations, with at least 2-3 years in a relevant role.
- Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
- Expertise in property management systems (PMS), POS systems, and guest service platforms.
- Strong understanding of network architecture, security protocols, and cloud-based services.
- Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
- Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
- Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.
What you'll get in return:
- Holidays: 28 (including bank holidays) pro-rata increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform & Dry-cleaning.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan / Travelcard Loan.
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability).
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets.
- Shopping discounts across several high-street brands and online retailers.
- Sabbatical leave (subject to eligibility).
- Employee Assistance Programme - Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements, Legal Assistance & Financial Assistance, Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
- Training and development through our Imperial London Hotels Academy.
- Access to fully funded apprenticeships (subject to eligibility).
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
- Access to Supported Study Scheme (subject to eligibility).
- Annual Free English Course accredited by UCL Centre for Languages & International Education.
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
- Extended Benefits: Technology Scheme (subject to eligibility), Cycle to Work Scheme (subject to eligibility), Workplace Nursery Scheme (subject to eligibility).
ICT Assistant IT Manager employer: Imperial London Hotels Limited
Contact Detail:
Imperial London Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Assistant IT Manager
✨Tip Number 1
Familiarise yourself with the specific ICT systems used in the hospitality industry, such as property management systems and guest service platforms. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the hospitality IT sector. Attend industry events or join online forums where you can connect with current employees at Imperial London Hotels or similar organisations. This could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss how you can enhance guest satisfaction through technology. Think of examples from your past experience where you've implemented solutions that improved operational efficiency or guest experiences, as this aligns with the role's key responsibilities.
✨Tip Number 4
Research Imperial London Hotels' unique heritage and culture. Understanding their values and how they operate will allow you to tailor your conversations during interviews, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace ICT Assistant IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly within the hospitality sector. Emphasise your familiarity with property management systems and any certifications you hold, such as ITIL or PMP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology in the hospitality industry. Mention specific examples of how you've improved IT services or guest satisfaction in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills related to network architecture, security protocols, and cloud-based services. This will demonstrate your capability to manage the ICT infrastructure effectively.
Showcase Training Experience: If you have experience training non-technical staff on using hospitality systems, be sure to include this in your application. It shows your ability to communicate complex information clearly and support team development.
How to prepare for a job interview at Imperial London Hotels Limited
✨Showcase Your Technical Expertise
Make sure to highlight your experience with property management systems, network architecture, and security protocols. Be prepared to discuss specific projects or challenges you've faced in the hospitality industry that demonstrate your technical skills.
✨Understand the Company Culture
Research Imperial London Hotels Group and their unique heritage. Understanding their values and how they operate will help you align your answers with their culture, showing that you're a good fit for the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've successfully managed IT issues in a hotel environment, focusing on how you improved guest satisfaction through technology.
✨Demonstrate Training Skills
Since the role involves training non-technical staff, be ready to discuss your approach to teaching complex IT concepts in an easy-to-understand manner. Share any past experiences where you've successfully trained others on using hospitality systems.
